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          Central Hospital for Veterinary Medicine, Inc. has 1 locations, listed below.

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            Business ProfileforCentral Hospital for Veterinary Medicine, Inc.

            Veterinarian

            At-a-glance

            Customer Reviews

            1.44/5stars

            Average of 9 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Central Hospital for Veterinary Medicine is an emergency, specialty veterinary hospital that is open 24 hours per day, 7 days a week. Departments include emergency, internal medicine, cardiology, interventional radiology, surgery, radiology, oncology, ophthalmology, canine rehabilitation, radioactive iodine, exotics, dermatology and behavior.

            Business Details

            BBB File Opened:
            5/18/2001
            Years in Business:
            49
            Business Started:
            1/1/1975
            Business Incorporated:
            8/28/1974
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. Ken Aldrich, Director
            Contact Information

            Principal

            • Mr. Ken Aldrich, Director

            Customer Contact

            • Mr. Ken Aldrich, Director
            Additional Contact Information

            Fax Numbers

            • (203) 867-5195
              Primary Fax

            Industry Tip

            BBB Tip: Choosing a veterinarian for your pet

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/25/2022

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            I brought my pet Bunny to Central on 1/9/22 in ** ******. I was forced into using them due to this emergency situation and I'll give credit where due...they saved his life the first day. Since that time, though, I question everything that was done to him. Two days into his stay, Dr. Julia S****** recommended euthanizing him. As I considered that heartbreaking decision, I gathered more info from the staff and realized every test of his was NORMAL. Temp, vitals, labs, Xrays. The issue was that he wasn't eating but then one vet tech called to let me know she was able to feed him because she, in her words, had a "different technique that works better for him." So essentially, what this Dr told me was to KILL my otherwise healthy, 3 year old beloved pet because they didn't have the patience or expertise to feed an admittedly very feisty boy. Inexcusable, inhumane and downright negligent. I pulled him out of Central on 1/11/22 and he THRIVED under other care. He was starving when I got him and virtually inhaled a full serving of Critical Care then started eating on his own. He's fully healed and doing great now. To think, if I had followed her advice, my sweet little guy would be DEAD right now. And for these 2 days of "care," I was charged over $2,700!!! When I complained to the manager, she called me back and was shockingly rude and argumentative. Told me I clearly didn't understand what was said to me because I was too emotional. Central provided me their notes from his care which included downright FALSE statements, carefully crafted to be flattering to the staff. I am outraged at the treatment we received and at the WILDLY inflated costs, holding my hand to the fire to agree to that amount or risk my pet's life. It's wholly unethical on every level. This does NOT come down to money but it's all they can do at this point to make up for the experience they put us through.
            Read More

            Customer Reviews

            9 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            CECILIA G

            1 star

            12/04/2023

            I made two trips. As per the doctor, her blood work came back excellent, and she was prescribed a five-day course of antibiotics to take home. I returned 12 hours later at 4 a.m. because my dog appeared to be very ill. According to the doctor who treated me at that second time her blood work from the day before was showing bad results, and she needed to be hospitalized for a full day to receive fluids and antibiotics because she was dehydrated. At 9 am I received a call from the doctor asking me to come get her. because she was going to be sent home with oral antibiotics. I was informed that I would receive a partial refund since my dog was not hospitalized. When I arrived at the Hospital. was led into a room by a young woman who appeared to be either the supervisor or the office manager. She informed me that my dog had a kidney infection and that I would be receiving antibiotics for it. That was never mentioned the day before, so I was perplexed. She added that since they didn't offer complete care, I would receive a refund for some of it. as mentioned earlier. When I asked about the costs of the medications they gave me a different price than the one shown later in the invoice. The invoice shows items that were never quoted and some services that were performed or not shown to me. Someone else in that office called me in the afternoon of that same day to let me know that my dog was not sick with a kidney infection. I became extremely frustrated because I could not understand anything anymore, so I asked for clarification as to why each time they told me a different story. she was very rude to me and said, "I was never told my dog had a kidney infection." If they hadn't mentioned that she had a kidney infection, then why was she calling me to let me know that? That defies logic in any way. Ultimately, am I fabricating the claim that she has a kidney infection? I paid more than $2000 and left with an inconclusive diagnosis. I had to go to my vet to get help

            Central Hospital for Veterinary Medicine, Inc. Response

            12/07/2023

            I understand that in emergency situations communication can be muddied especially when multiple people become involved, To prevent miscommunication we provide detailed printed discharge instructions so the pet owner can review them in a less stressful environment. This is verbatim the information that was provided to reviewer by the veterinarian that treated her dog on Day 2 which is December 1, 2023 09:13 Lia initially presented to Central Hospital on 11/30 for vaginal discharge. Bloodwork was largely unremarkable (mildly elevated WBC count, low phosphorus secondary to panting). She was treated as an outpatient with a prescription for antibiotics. When she went home, Lia was lethargic and refused food. She returned to Central for hospitalization with intravenous fluids and IV antibiotics. This morning, Lia had an ultrasound performed which did not reveal obvious fluid dilation of her uterus (see report below). It did reveal chronic changes to her kidneys and small adrenal nodules (likely benign). Despite this, we are treating her aggressively to prevent a full pyometra from occurring with antibiotics. We continue to recommend spaying Lia to prevent further uterine infections and cancerous processes from developing. As discussed, Lia will continue to have infections in her uterus after heat cycles since she is not a breeding dog. Diagnostics: Abdominal ultrasound report: The renal changes suggest chronic renal parenchymal disease, but are not specific as to disease type or severity of renal dysfunction. Bilateral adrenal gland nodules. No evidence of uterine fluid accumulation. The appearance of the uterine walls may indicate cystic endometrial hyperplasia. Metritis is also possible. Medications: ITEM DESCRIPTION QUANTITY DIRECTIONS Baytril (Enrofloxacin) 68mg tablets 7 Tablets Give 1 tablet by mouth every 24 hours (once daily) for the next 7 days. This is an antibiotic, please give with food to prevent gastrointestinal upset. Next dose due: Tomorrow (12/2) in the morning Clavamox Suspension 62.5mg/ml 1 Bottle Give 1.2ml by mouth every 12 hours (twice daily) for the next 5 days or until finished. This is an antibiotic, please give with food to prevent gastrointestinal upset. Next dose due: Tonight, with food (6pm) Gabapentin 50mg tablets 6 Tablets Give 1 tablet by mouth every 8-12 hours as needed for discomfort. This is a neuropathic pain medication to help with discomfort. This medication may cause sedation. Next dose due: Today, mid-day (2pm) Follow up: If Lia goes home and does not do well (inappetence, lethargy, fever), she must be spayed sooner than your trip to Spain on 12/10. Please do not hesitate to contact your primary care veterinarian or our ER department if there is not improvement, there is decline, or you are concerned in any way. In regards to the financial aspect of the case. Reviewer was given a treatment plan with associated predicted charges. There is language included on the estimate provided that states it is an approximation of cost and everything on it may not be exactly reflected in the final invoice. However, the final amount was within the estimate that was provided and treatment did not exceed the amount that .pet owner was told.

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