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            Business ProfileLGND Supply Co, LLC

            Online Retailer

            Current Alerts For This Business

            Alert:

            On 01/03/2023 BBB Serving CT opened an investigation into the business practices of LGND Supply Co. LLC after receiving a Scam Tracker report regarding their Sweepstakes. The consumer stated they were approached via social media and informed that they had won a truck and cash.  However, the consumer was then told that they would be required to pay substantial taxes and fees to collect their prize. 

            The investigation determined that the Scam Tracker reports were regarding an imposter scam and LGND Supply Co. has been working with BBB to ensure that they are making it clear to consumers how the sweepstakes operates and is now actively warning them of scams. (04/15/24)

            BBB recommends checking all the terms and conditions of sweepstakes when entering. 

            Contact Information

            150 Universal Dr

            North Haven, CT 06473-3689

            Visit Website
            (475) 254-8315

            Customer Reviews

            2.35/5

            Average of 32 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            34 complaints closed in last 3 years

            32 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            LGND Supply Co. LLC is an online retailer of auto-related merchandise.

            Business Details

            Location of This Business
            150 Universal Dr, North Haven, CT 06473-3689
            BBB File Opened:
            2/28/2020
            Business Incorporated:
            11/19/2018
            Type of Entity:
            Limited Liability Company (LLC)
            Related Businesses
            Business Management
            • Mr. Giovanni Petruzziello, Owner
            Contact Information

            Principal

            • Mr. Giovanni Petruzziello, Owner

            Customer Contact

            • Mr. Giovanni Petruzziello, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            34 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/18/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a $300 backpack to never to receive anything I’ve tried contacting the company multiple time all the reply is it was delivered even though I have cameras and proof that it never was
            Read 33 More Complaints

            Customer Reviews

            32 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Samantha M

            04/26/2024

            You won’t receive your order. They will gas light you with the response they given Christopher K exactly in an email of mine. Absolutely ridiculous. It’s truly sad that they go out of their way to rip off everyone. What a scam. Do they not realize this treatment of everyone will result in no one wanting to do business with them.

            LGND Supply Co, LLC Response

            04/29/2024

            We wanted to take a moment to apologize for the way you felt about our company. We truly value your business and we are deeply sorry if our explanation regarding the delayed orders caused any frustration or offense. We understand how important timely delivery of orders is and we want to assure you that we are doing everything in our power to improve our processes and minimize any delays in the future. We never intend to cause inconvenience or disappointment to our valued customers like yourself. We apologize for any inconvenience caused by the delay in your orders. Please know that we are taking necessary steps to ensure this does not happen again. Your satisfaction is our top priority and we will do everything possible to make it right. Thank you for bringing this matter to our attention. We truly appreciate your feedback and we will use it to improve our services for you and all of our customers. Once again, please accept our sincere apologies for any frustration or disappointment caused. We value your loyalty and hope to continue serving you in the future.
            Read 31 More Customer Reviews

            Local BBB

            BBB Serving Connecticut

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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