Additional Information
Additional Information for Raymour & Flanigan Furniture
- Location of This Business
- 70 Universal Dr, North Haven, CT 06473-3630
- Headquarters
- 7230 Morgan Rd, Liverpool, NY 13090-4535
- BBB File Opened:
- 2/10/2020
- Years in Business:
- 78
- Business Started:
- 1/1/1946
- Business Started Locally:
- 1/1/1946
- Alternate Business Name
- Raymour & Flanigan
- Related Businesses
- Business Management
- Mr. John Neri, Customer Service Specialist
- Contact Information
Principal
- Mr. John Neri, Customer Service Specialist
- Service Type
- Products and Services
- Sofas, Sectionals, Sleeper Sofas, Loveseats, Futons & Convertible Sofas, Chaise Lounges, Settees, Ottomans, Sleeper Sofa Mattresses, Living Room Sets, Chairs & Recliners, Living Room Chairs, Recliners, Accent Chairs, Bean Bags, Stools, Benches, Entertainment Centers, TV Stands & Consoles, Media Towers & Shelving, Fireplaces, Tables & Storage, Coffee Tables, End Tables, Sofa Tables, Accent tables, Accent Cabinets & Credenzas, Curios, Coat Racks, Tables, Dining Sets, Dining Tables, Buffets, China Cabinets, Bars, Seating, Dining Chairs & Armchairs, Bar Stools, Counter Stools, Dining Accessories, Lazy Susans, Table Protectors, 3-pc. Dining Sets, 5-pc. Dining Sets, 7-pc. Dining Sets, Beds, Bedroom Sets, Queen Beds, King Beds, Full Beds, Headboards, Daybeds, Bed Frames, Dressers & Storage, Dressers, Dresser Mirrors, Nightstands, Bedroom Chests, Armoires, Vanities, Media Chests, Jewelry Armoires, King Mattress, Queen Mattress, Full Mattress, Twin Mattress, Twin Long Mattress, Comfort Mattress, Firm Mattress, Extra Firm Mattress, Plush Mattress, Pillowtop Mattress, Luxury Pillowtop, Memory Foam, Firm Memory Foam, Medium Memory Foam, Soft Memory Foam, Adjustable Bases, Bases, Box Springs, Bunkie Boards, Bedding, Memory Foam Pillows, Bed Sheets, Children Bedroom Sets, Children Twin Beds, Children Full Beds, Children Bunk Beds, Children Dressers, Children Nightstands, Children Bedroom Chests, Children Dresser Mirrors, Daybeds, Children Vanities, Desks & Storage, Cribs & Toddler Beds, Crib Mattresses, Changing Tables, Rocking Chairs, Baby Gates, Desk & Chairs, Office Sets, Office Desks, Office Chairs, Storage, Bookcases, File Cabinets, Computer Armoires, Desk Type, Writing Desk, Desk with Hutch, L-Shaped Desk, Laptop Desk, Patio & Outdoor Furniture, Patio & Outdoor Sets, Patio & Outdoor Seating, Patio & Outdoor Tables, Fire Pits, Umbrellas, Patio & Outdoor Decor, Outdoor Rugs, Outdoor Lights, Wall Art, Wall Decor, Decorative Home Accents, Silk Floral Arrangements, Throw Pillows, Lighting, Table Lamps, Floor Lamps, Hanging Lights, Outdoor Lights, Mirrors, Wall & Floor Mirrors, Area Rugs:, Traditional, Solid, Geometric, Nature Patterned, Abstract, Striped, Indoor / Outdoor, Rug Pads
- Payment Methods
Cash
Credit card:
Visa
Master
Discover
American Express
Raymour & Flanigan Gift CardsFinancing:
Raymour & Flanigan merchandise can be financed, with the exception of Gift Cards. Gift Cards need to be purchased with a personal credit card online or in a showroom
- Refund and Exchange Policy
Merchandise received in good condition can not be canceled and is not returnable. No refunds are available. All furniture is thoroughly inspected at several key points in Raymour & Flanigan’s preparation and delivery process to make sure it's received in good condition. If customers have chosen to pick up their order from a showroom, Raymour & Flanigan encourages customers to inspect their item before taking possession.
In the rare case that an item arrives damaged on delivery or is otherwise damaged before customer possession, Raymour & Flanigan recommends that customers notify the delivery team or a customer care representative of the damage immediately. For furniture, arrangements will be made for a qualified repair technician to come to a customer's home and correct the damage. For home décor, arrangements will be made to exchange the item. Please note: Raymour & Flanigan reserves the right to repair or replace customer furniture as deemed necessary and solely at their discretion.
Area Rugs & Online-Only Labeled Product
Rug & online-only labeled product exchanges and returns are handled by contacting Raymour & Flanigan’s customer care department at 1.866.383.4484. Please note: all returns require a restocking fee of 10% for accommodations.Return Policy
Raymour & Flanigan thoroughly inspects all furniture at several key points in the preparation and delivery process to make sure it is received in good condition. If you are picking your furniture up yourself from one of our showrooms, Raymour & Flanigan encourages customers to inspect the items before taking possession. Unfortunately, Raymour & Flanigan is unable to process returns or refunds once its merchandise has been accepted by customers. Customers may cancel anytime up to the day of pick-up or delivery.In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before customer possession, customers are encouraged to notify the delivery team or a customer care representative immediately. For furniture, arrangements will be made for a qualified repair technician to come to your home and correct the damage. For home décor, arrangements will be made to exchange the item. Please note that Raymour & Flanigan reserves the right to repair or replace customer furniture as deemed necessary at their sole discretion.
Online Only Product
Raymour & Flanigan will accept a return of online merchandise if a customer is not satisfied with their purchase. In the unlikely event that parts of customer merchandise arrived damaged, Raymour & Flanigan will attempt to provide replacement parts as quickly as possible. If they are unavailable, Raymour & Flanigan will replace the item for no charge.
To qualify for a return, the following criteria must be met:
Only items labeled "Available Online Only" qualify for return.
A return request must be made within 72 hours of receiving your item(s) by calling our Customer Care Center at 1.866.383.4484 (option 2).
Items must be in new condition and in the original packaging to qualify for a refund. Assembled or modified items are unable to be returned.A restocking fee of 10% of the merchandise total will be applied to returned items.
Return shipping costs will be deducted from the refund amount (shipping costs will vary based on location and product size).Area Rugs
Area rug exchanges and returns are handled by contacting Raymour & Flanigan’s customer care department at 1.866.383.4484. Please note: all returns for accommodations require a restocking fee of 10%.
- Business Categories
- Furniture Stores, Mattress, Furniture Designers
Accreditation
This business is not BBB Accredited
Years in Business: 78
BBB Rating
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