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Find a Location

O.F. Mossberg & Sons, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • O.F. Mossberg & Sons, Inc.

      101 Powdered Metal Rd North Haven, CT 06473-3280

    • O.F. Mossberg & Sons, Inc.

      7 Grasso Ave North Haven, CT 06473-3237

    • O.F. Mossberg & Sons, Inc.

      PO Box 497 North Haven, CT 06473-0497

    • Mossberg Service Center

      1001 Industrial Blvd Eagle Pass, TX 78852-5242

    Business ProfileforO.F. Mossberg & Sons, Inc.

    Firearm Manufacturer
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3.33/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    O.F. Mossberg & Sons, Inc. specializes in gun manufacturing.

    Business Details

    This is a multi-location business.

    Find a Location

    O.F. Mossberg & Sons, Inc. has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • O.F. Mossberg & Sons, Inc.

        101 Powdered Metal Rd North Haven, CT 06473-3280

      • O.F. Mossberg & Sons, Inc.

        7 Grasso Ave North Haven, CT 06473-3237

      • O.F. Mossberg & Sons, Inc.

        PO Box 497 North Haven, CT 06473-0497

      • Mossberg Service Center

        1001 Industrial Blvd Eagle Pass, TX 78852-5242

      Headquarters
      101 Powdered Metal Rd, North Haven, CT 06473-3280
      BBB File Opened:
      10/22/1996
      Years in Business:
      105
      Business Started:
      1/1/1919
      Business Incorporated:
      12/28/1926
      Type of Entity:
      Corporation
      Alternate Business Name
      • Mossberg Service Center
      Business Management
      • Mr. A. Iver Mossberg, CEO
      Contact Information

      Principal

      • Mr. A. Iver Mossberg, CEO
      Additional Contact Information

      Fax Numbers

      • (203) 230-5420
        Primary Fax
      • (203) 288-2404
        Other Fax

      Phone Numbers

      Customer Complaints

      12 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/09/2023

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I purchased a pump shotgun new. It never worked out of the box, frequently expelling all the shells from the bottom (******* ****). I test fired it one time, oiled it and put it away. Two weeks later the barrel was rusted. The painted finishes rubbed off just by handling it a couple times. The blueing is not good and gets burnt off the first time it is fired. The gun blueing substitute being used on these is borderline fraud. It provides little or no corrosion protection while cleverly deceiving the purchaser into believing that it does (it appears to be a "cosmetic" blueing though indistinguishable by eye). Sadly, there are other inexpensive coatings (including paint) which would be less deceptive and provide better corrosion resistance. There is plenty of others complaining about this however these are still getting stocked on the shelf (apparently by donation?) . Reading the other complaints, It's clear I'm never getting a cent back from this company since "Mossberg doesn't sell the guns". Well if they don't get paid for them and they can't QC them, perhaps they should stop sending them to stores. I called customer support and I was told they didn't know if there was any warrantee and I should take it to a local gunsmith to see about repairing it. The gunsmith I bought it from said they can't be serviced because Mossberg They did say I could send it back except what they wont say is we're required to pay $50-$100 to ship it to them.
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Anthony M

      3 stars

      02/21/2024

      Great product but pretty terrible customer service. I have a shotgun from Mossberg that is inoperable. I need a new forend and forend assembly. This is about a 10 minute fix. I was told they are out of stock so they can not sell me the parts I need. They can't tell me how long they have been out of stock or when they will be back in. They only have the parts for their service department, so I could send it in to be fixed and that would take 6 to 8 weeks. Again, this is a 10 minute fix. I would have to go to an FFL and pay to have it sent also. I get it's their policy to not sell the parts for from their service department but, not being able to tell me how long they have been out of stock, when it will be back in stock, and telling me I just have to keep calling back is a bit ridiculous. The people were very nice, but leaving me with an inoperable product, no time frame of when I could possibly get what I need, and telling me I need to keep calling back until it's in stock is an unacceptable answer to this issue. I would definitely purchase their product again, I just know if anything goes wrong which basically never happens ( I've had this shotgun for about 16 years) it will not be easy to fix.

      Local BBB

      BBB Serving Connecticut

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