Business ProfileforS.K. Lavery Appliance Company

We recently renovated our kitchen which included the sanding and refinishing of the oak floor. All furniture and appliances had to be moved out before this could be done. We ordered a new gas range and refrigerator from SK Lavery in *********** on 10/10/2023. On 10/30/2023 the new appliances were delivered. They used straps over their shoulders to carry the appliances into the kitchen. The refrigerator needed to be placed in between two sets of cabinets. We ordered an ice maker they needed to drop the refrigerator out about 3 feet from where it needed to go in order to install the ice maker. The hose hook up is on the back of the refrigerator. Once the ice maker was installed the refrigerator needed to be moved all the way into the space. At this time they did not put carrying straps on or put the refrigerator on a cloth or cardboard but pushed the appliance into place. After they left we noticed that this action had scratched the newly refinished wood floor. We contacted SK Lavery in *********** that day. I was referred to Will at the ********* Store, Will stated he would look at the pictures. Will stated he would be willing to pay for the repair of the floor. That we needed to have it done and send him a copy of the paid invoice. We had the repair done by *** ******** *** ********** in *********** The cost was $350.00 I sent Will a copy of the paid invoice on 12/09/2023. We did not hear back. I emailed will and asked him to confirm receipt of the invoice. Will did email back stating it had been received. After weeks of not hearing anything I reached out to the Vice President Renie. Renie returned my call and stated when she sees the invoice she would cut a check. I emailed her the invoice on 12/18/2023 and asked her to confirm receipt. To this day I have not heard back from anyone. Any Assistance would be appreciated.