We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Club

Big Sky Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Reviews

This profile includes reviews for Big Sky Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Big Sky Fitness has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 11 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Tracy T

      Date: 07/31/2025

      My overall experience is rated as 1 because of how dissatisfied I am with the training program. The program was not communicated to me when I signed up I only had 7 days to cancel and there is no way to back out of the contract. The contract is a whole year and $200 per month that is billed every 2 weeks. It was also not communicated that the fee mentioned was the rate for 2 weeks and not monthly.
      That is a very SHADY and DECEPTIVE business practice.
      Then, my experience with the training has been disappointing. The first trainer I had did not work out. I liked her as a person, but I needed a more challenging work out than she offered.
      I switched trainers and it was a much better experience. And now I at least felt I was getting what I was paying for. But it was now communicated to me that the trainer is leaving because of their poor performance. But why does a great trainer have poor performance?
      So now I will be on my 3rd trainer in less than six months and I am not even halfway done with my contract.
      When my contract is up I will be terminating my membership. I know this comment will not make management care or change their practices. BUT I DO hope it prevents another from making the same MISTAKE I did.

    • Elmer G

      Date: 03/21/2025

      I join the Big Sky gym in New Britain, CT. No matter how many times you go, in person, to cancel your membership it will auto renew without warning and they will walk away with more charges. The gym manager will not speak to you and you'll be told they are not available. They will tell you to send an email to their main address and you'll get no where. They will send you to a third party billing company which will further waist your time and you will not get anywhere. They took an extra $75 non-refundable via auto renewal. somthing I tried to stop twice.

    • thomas p

      Date: 09/26/2024

      IT IS VERY DIFFICULT TO TERMINATE THE CONTRACT, FOR A 15 YEAR OLD HIGH SCHOOL STUDENT THAT HAS MOVED 25 MILES AWAY FROM WEST HARTFORD. THE BILLING COMPANY, ABC FITNESS BILLING SERVICE, HAS BEEN VERY DIFICULT TO DEAL WITH. STILL TRYING TO OBTAIN THE DOCUMENTS THEY REQUESTED TO CANCEL GRANDSON'S MEMBERSHIP. THE LONGER IT TAKES THE MORE MONEY THEY MAKE.

    • Saravanan G

      Date: 07/30/2024

      With out my knowledge they have signed the agreement digitally and they didn't explain about the agreement about the member ship . I have submitted all the related documents for relocation.
      But still sending same mail.
      Trust worthy fitness center

    • Anxhela M

      Date: 11/23/2023

      I live more than 15 miles away. But in the beginning I was able to commute to the gym. Now I cannot commute anymore so I contacted them. It says in the contract that if I live more than 15 miles away they will cancel. The problem is that I contacted ABC fitness their billing dept and they do not accept it they say you have to move more than 15 miles away so even though my address is not moved but I live 20 miles away they still do not accept it.
      The worst customer service ever.

    • Abdul Wasay S

      Date: 06/06/2023

      Though I have cancelled by membership April 2023, still I am being charged for monthly membership and Trainer fee too. Till today Big Sky has charged by close USD 400/-. I tired to reach the manager of Vernon, branch as per him system is automated. In my opinion, all members should be careful with Big Sky Fitness, do not give your Credit Card details too them, rather pay cash or quit Big Sky Fitness.

      I joined Big Sky Fitness as a visitor while in USA, visiting my daughter. I cannot comprehend, a US based company will cheat me. Eventfully I have to cancel my credit card :(

    • Eric B

      Date: 05/22/2023

      Big Sky used to have a 60 Day cancellation policy. They changed the policy and didn't disclose it to me upon renewing membership, They also never provided a copy of the agreement or went over the details. I would advise anyone considering a gym membership to steer clear of Big Sky to be very careful before signing a 1 year membership that they don't disclose,

    • Cassie R

      Date: 05/14/2023

      Their contract says as long as it is before your first 30 days with them you can cancel no problem. I attempted to do so and their “lawyers” told me they need a closing statement to prove I was moving. Absolutely ridiculous. Never ever use this gym.

    • Dylan H

      Date: 04/20/2023

      This gym is a rip off I went there for over a year and when I left for military training I tried to pause my account I was told I was all set now they want me to to pay $380 cus they never paused said account and put me in collections. I have been trying to contact someone at the gym for months now and the managers seem to always be busy I finally got a hold of one manager and he was hostile and rude as soon as I explained my situation

    • Zachary M

      Date: 04/19/2023

      I’m not going to echo what the 11 other reviews say, but this place is a joke. They make it impossible to cancel. I have tried 6x since early February and still being told my membership is active. We should start a class action suit

    Big Sky Fitness is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.