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          Agent Au Pair, Inc. has 1 locations, listed below.

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            Business ProfileAgent Au Pair, Inc.

            Nanny Services

            Contact Information

            837 Whalley Ave

            New Haven, CT 06515-1793

            Visit Website
            (415) 376-0202

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-
            This business is not BBB Accredited
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            Business Details

            Location of This Business
            837 Whalley Ave, New Haven, CT 06515-1793
            BBB File Opened:
            5/13/2022
            Business Incorporated:
            12/21/2018
            Type of Entity:
            Corporation
            Related Businesses
            Business Management
            • Mr. Michael Dimauro, CEO
            Contact Information

            Principal

            • Mr. Michael Dimauro, CEO

            Customer Contact

            • Mr. Michael Dimauro, CEO
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a nanny or nanny share

            Customer Complaints

            4 Customer Complaints

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            File a Complaint

            Most Recent Customer Complaint

            03/08/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            $6,495 in agency fees were paid (December 2022 though January 2023) for au pair agency services (attached). Au pair did not do her duties, spent her time in her room on the internet, and ultimately walked out. The agency ignored requests and was adversarial. The agency owner agreed to a refund and then stated she will not do anything. (attached) She is playing games over my payment to the au pair which the au pair, agency staff, and I agreed is full and final settlement to her. A copy of the receipt and acknowledgement was provided. She is refusing to acknowledge the au pair's salary was paid, although this is not in dispute with the au pair, who signed a receipt. (attached) The business owner states that she personally is in charge of all compliance matters, management decisions, and refunds. There is no board or compliance officer etc. Given that the agency owner is refusing to act, I am seeking a pro rata refund of $6,103.52 based on the 22 days the au pair worked. (attached)
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            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Jacqueline O

            11/09/2022

            The infant qualified candidate I received should never have been infant qualified. She never changed my 18th month old's diaper unless I asked her to, nor was she able to acknowledge my baby's cries for food!! I arranged to bring a specialist in to train her so my child could receive quality care. There was no support for the host family in dealing with issues that arose. My au pair was here not even 3 weeks and wanted to re-match to another family. I stupidly paid almost $8,500 which I cannot get back and I am afraid I will be forced to re-traumatize my child and myself with another unqualified, immature, unreliable au pair. Agent Au pair did not take my experience seriously nor did they provide additional training for this au pair before re-matching her with another family. As the host family, I definitely did not feel supported by this agency and it was clear they just wanted our money and had no intention of providing a good experience for us.

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            BBB Serving Connecticut

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