Business ProfileforDesign by the Jonathans, LLC

We hired Lana N**** of Design by the Jonathans, LLC to design a fireplace in April 2023 and made an initial payment of $822.36 for her services. We have a tricky space between two windows in a two-story living room, and we wanted someone professional get the fireplace right. We made our expectations very clear – design a fireplace and provide all measurements. Lana agreed, but as we later learnt, she never measured the space (point A to B, from window to window) and relied on some device, which as she later admitted “is inherently incorrect”. This made all her dimensions wrong. In addition, some measurements were never made and were therefore missing on the drawings she later produced. She indicated those wrong measurements on the drawing, but never told us, her clients, that her measurements are approximate. She included, for the stone installer on her drawing, a phrase all measurements "to be verified in field", but she never explained to us what this jargon, peculiar to her profession is. Importantly, she forgot to include the most important dimension -- the distance between the two windows on her drawing. We gave Lana’s documentation to a stone company, they verified all indicated dimensions, and fabricated and installed a marble fireplace, which turned out too big, due to wrong dimensions provided by Lana N****. Now the fireplace is stuck between the windows and is clearly out of proportion with the rest of the room. We had a **** meeting with the firm’s owner, Jonathan G*****, and he was very rude, but he did offer to find a stone company to fix the problem. We made multiple attempts to have him do it, but eventually, Jonathan G***** stopped responding to our emails, which only proves that this firm is absolutely unprofessional and unwilling to fix problems when they arise. We request the design firm provides a full refund for Lana's services and covers the cost of repair of existing fireplace structure.