Business ProfileforYale New Haven Health System

Jan 07,2024 I had gone to the local medical walk-in in regards to having dizziness in which had been diagnosed as vertigo. upon arrival I had been asked by the receptionist if any insurance changes and I stated no. a portable laptop had been given to me to complete registration. I had been told that if I owe a copay they will contact me. I had not been offered any assistance in completing the registration even though vertigo was occurring. I patiently waited for my name to be called. I had been in the facility for not even 10 minutes for doctoral observation and a rx was sent to stop and shop. the physicians assistant felt vertigo was the condition I had been experiencing and if he felt differently he would send me to the hospital but felt comfortable with his decision. I had gotten my rx filled and went home. no follow up calls from the walk in were made the following day in regards to my health status. I just received a balance due of 666.00 in which I feel is unethical. I had contacted the insurance company and they stated that I had gone to the emergency room. this is a walk-in facility I have used on many occurrences for family etc.. and never received billing as such. nothing was ever mentioned to me in regards with my insurance and was once again informed that if the diagnosis was more severe then would be sent to the hospital. this facility is billing as if they are a hospital and it was clearly stated to me that I would be sent to a hospital if diagnose was different. I feel the company is just coding such visit as unfair and I am kindly asking for an internal review and proper billing to be completed. Yale has a 2.5 rating on overall review. honestly I am extremely disappointed in there actions and will vertically not return to this facility. this just makes me question the fact. where does one go?? I've paid health insurance respectively for 40 plus years and now this ?????. Yale billing had broken down payments for 83.25 for 8 months if I am unable to pay 666.00 up front. either or is way out of my budget especially when I generally have a 40.00 co-pay. please address. thank you! ***********************