Customer ReviewsforStanley Black & Decker, Inc.

I bought a Troy Bilt string trimmer owned by this company in June, it ran for 2 months and blew an engine, they said it was not covered because it had grass in the trimmer head that got stuck and blew the engine. It was a string trimmer! I had used it for about 10 minutes on normal grass and was running good and just quit! I don’t know what I could have done different. They basically said too bad so sad. I feel they will come up with any excuse. Anyway, stay away from their products as they don’t honor their warranty and furthermore, they could care less.

Very poor customer service and even worse for expediting shipping. Ordered riding mower bagger kit and takes 20 days to get delivery. Very poor customer care.

They sell garbage tools and take forever to send warranty replacement and not the same tool as purchased.

I am giving NEGATIVE STARS HERE!!! They are knowingly selling non working products and refusing to refund them. I purchased a standing air conditioner unit last year. They fail with in a week of use. I am now receiving my 3rd unit from them. They will only replace them. Not refund them. They will be surpassing the NYS lemon law at this point. Customer service admitted they do not look to fix these units and just recycle them upon arrival. And received condition does not matter. These are BRAND NEW UNITS!!! Customer service also refuses to give me info or supervisor info to complain. Telling me they are the ONLY ONES TO SPEAK ON COMPANIES BEHALF! I am appalled of this from such a well known company. They are a money scamming disgrace and I want my $500.00 refund! This is life threatening for me as I have a medical issued need for this ac and can cause death over it not working! And can't afford another without this refund! Plus I won't receive the new unit till fall so it won't help me now at 100° weather! They are not a company any longer as they are just a front for trash!

Ever since they bought ****** they sell absolute junk.I had 3 18 volt batteries go bad in 6 months and dewalt did nothing which is now black and decker.****** ABSOLUTELY STAY AWAY FROM THERE TOOLS ARE JUNK AND THEY WILL NOT TAKE CARE OF IT.!!!!

I bought a toaster oven rotisserie that stopped working after 7 months. Black +decker referred me to a third party “ appliance division “ who asked for a check of money order for shipping ( so it couldn’t be disputed?) I was told I would have a replacement in 7-14 business days. One month later, no replacement and both companies have stopped responding

The product was great until right after the short 1yr Warranty period I heard a popping noise and smelled electric smoke like a fuse blew. I contacted Customer Support online multiple times before they gave me the redirect to another dept email con. Of course, no response from the “other” dept. After calling several times, I got transferred to another dept and waited 35 minutes to be told that they can not even fix a tool out of warranty. I DO NOT RECOMMEND BUYING BLACK & DECKER TOOLS OF ANY KIND due to their poor quality and customer service.

Been purchasing Craftman tools for years and now that Stanley black and decker purchased them they do not stand behind there warranty I have bought 3 tool boxes in the last year and found out how poorly built the tool boxes are ,after 4 months the lock mechanism failed( had to break into the box to work) and 2 drawer sliders broke I sent pictures and they say drawer sliders and lock are wearable items and are not warrantied (they said like brakes on a car it is wearable and not covered )so after multiple people finally got them to warranty the lock and sliders as a one time courtesy they said and told me they are not covered at all due to being wearable items I get that but they should at least have a LIMITED WARRANTY AND BE STATED IN BOLD PRINT WHAT IS NOT COVERED INSTEAD THEY PUT LIMITED LIFT TIME WARRANTY ALL OVER THE PLACE AND WHEN YOU HAVE AN ISSUE AFTER 4 MONTHS THEY TELL ME CASTERS AND STRUCTURE IS ALL THATS COVERED ANYTHING ELSE IS NOT (THE IMPORTANT STUFF IS NOT COVERED EVEN FOR 90 MINUTES ONCE YOU LEAVE THE STORE GOOD LUCK) so to end this with a warning about craftsman products lately from my experience are built poorly with extremely limited warranty coverage (and I say this with great disappointment considering the amount of craftsman products I own but can assure you I will not buy another craftsman product PERIOD) over the last few years I purchased a craftsman leaf blower weed whipper chain saw before the tool boxes none of them run anymore the chain saw never ran right took them in for warranty and they still don’t run so again a warning on anything craftsman you are on your own Extremely disappointed life long customer until now!!

Beware Craftsman warranties; it is not the old-line company anymore. For seven months, this customer was promised, "a refund check is in the mail." It never arrived. The claim was fully substantiated with both receipts and photos. The Craftsman brand (now part of Stanley Black & Decker) has ceased to reliably back its warranties. Posted Friday, November 11, 2022

Ordered the product early so it would arrive before things got really hot. Set it up a few days before the first heat wave. Tried turning it on and it was definitely not working correctly. It began shaking, the lights flickered, it blew out cold air for about a second then started shaking again, then started blowing very hot air. Contacted Black & Decker through an Amazon customer service rep. Talked on the phone asked them to send a new one and will send the broken one when the shipping label arrives. They said it needed to be returned first. Sent the broken unit back to B&D, it arrived, waited for an email that the new unit had been shipped. Have called them several times now wanting to know when the new unit will be shipped, they told me to watch for the email. That was 4 heat waves ago. Asked them to return my money, they said they couldn't do that. Saw several other reviews on B&D site that are similar to this experience. Now another heat wave is starting, still no AC. Two more weeks have gone by, it's now September 9, 2020. Another heat wave today and tomorrow and still no email or AC. The heat will probably end within a few weeks... really don't need the product any more... would much rather have my $358.59 + money for having to suffer through the heat!!!!!!!!!!!!!!! Still waiting for the email... not worth it to call support.