Business ProfileforSpringbrook Fuel and Ice

On 08/24/2022 I called Spring Brook Ice and Oil as I am the new owner of *** ********* ***** *** ******** and I had information that they previously serviced the furnace here. When I first called, everything was polite, a gentleman came to the house to fix a very slow, intermittent leak from the overflow valve. The guy that showed up stated that a part needed to be replaced and not the pressure release valve I had thought was the problem. I believed that he knew better as this is his profession. He went ahead and replaced a tank, which services and parts came to around $250.00. He assured me this was the cause, and told me he infact put this furnace in originally with the previous owners, and that it was perfect for another 40 years. About a week later I went down to do laundry, and there was a leak 100 times worse than originally. I called them on 09/03/2022 to have them come back and fix what I was charged for. They sent someone to my home named Tommy, supposed manager. I came home at 5:15pm to find that he shut my furnace down completley- knowing it was the holiday weekend, and my first day of vacation. I then received a voicemail he'd left while I was at work saying " I shut off the furnace, I'll call you in a week with a price". This was unacceptable to do as the dripping was made worse by them, I need hot water to bathe in, laundry, dishes etc... and could not go a week without it, especially because I was not spoken with, nor asked if this was ok. I called the emergence line and asked to have someone come back and turn it on for me, and to know why I was being pushed into a situation where I would be so desperate for this, that in a week I would just pay whatever they asked. He said he would send someone, 5 hours later he called me back swearing at me telling me "he did me a solid" and I could call whoever the $*&@ I wanted, he doesnt care. It has now been 8 days another $700 w another person, and no fix. I would like my $$ refunded.