Business ProfileforCharter Oak State College

I enrolled in a 3-credit course as a first-time visiting student. During the first week of the module I was able to access the ******* email provided by the college as well as the ********** portal for the course. I reviewed course materials and reset the password as instructed by the registrar. Regardless, after the initial login I could not reaccess the provided ******* account or the ********** platform. I attempted using the provided temporary password and reset the password to no avail. I contacted the college inquiry department the first week of November notifying them of the issue. I did not receive a response or confirmation. The inquiry window did state that a response could take up to 3-4 business days so I did not harass the department. I also called the help line and could not reach a customer service member. I also expected the college to contact me within the suggested time frame. Charter Oak failed to contact me. I still could not access the provided ******* or the ********** platform. I contacted the IT department two weeks later realizing I had yet to receive a response. I was able to access both platforms with assistance. It was then I was notified I had been administratively withdrawn from the course. I paid my fee bill in full at the time of admission. I planned to complete the course as the credits were necessary to graduate at my home university. Charter Oak notified me of my potential withdrawal on the ******* account I made clear I could not access. Despite having my personal email and phone number, the college chose to notify me on the email I could not access. I attempted to solve the issue with the merchant prior to filing a claim. I also requested that the funds on my account be transferred to another module if I could not be re enrolled. The merchant failed to address their shortcomings and refused to issue a refund, partial refund, or transfer the semester funds.