ComplaintsforLew White Appliances
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Complaint Details
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Initial Complaint
08/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Jan. 30, 2023, I purchased a ********* refrigerator model # ********** for $1398.00. from Lew White Appliances in ******* **. After it was installed and the covering removed, there was a small dent in the freezer door. I should have made them take it back as I wasn’t informed of the damage beforehand. I was assured that the door would be replaced as that was what the warranty was for. I called weeks later and was told the door would be replaced. Nothing happened. In early spring I stopped by the store and inquired about their replacing the door. The man in charge had a defensive attitude and claimed it took many months to get a replacement. As of this date, July 31, 2023, I have heard nothing from the company. I believe they have no intention of replacing the door. At this point I want either the door replaced as they promised or refund me the price of the freezer door. I am very disappointed with this situation as I want to support small businesses. Are you able to call ********* to see if Lew White has ordered a new door.? Why can’t Lew White replace my door from another in their stock? I guess the next step is Small Claims Court. I hope your organization will help. THANKYOU, *** ******Business response
08/16/2023
There is no doubt that Mrs ****** is correct. The door is on order though. Before the pandemic doors were sometimes tough to get and then sometimes easy. Just depended on whether there was stock or not. Since the pandemic we have noticed that it has become increasingly worse procuring doors. We have not been very communicative. Our staff is very curtailed. Rest assured that it will be resolved. I will take one from our stock and reach out to Mrs. ******.
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Contact Information
720 Main St
Monroe, CT 06468-2838
Business hours
Today,10:00 AM - 6:00 PM
MMonday | 10:00 AM - 6:00 PM |
---|---|
TTuesday | 10:00 AM - 6:00 PM |
WWednesday | 10:00 AM - 6:00 PM |
ThThursday | 10:00 AM - 6:00 AM |
FFriday | 10:00 AM - 6:00 PM |
SaSaturday | 10:00 AM - 4:30 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.