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Find a Location

Baskin-Robbins has 1 locations, listed below.

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    Business ProfileforBaskin-Robbins

    Fast Food Restaurants

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    135 Main St, Monroe, CT 06468-1609
    BBB File Opened:
    6/5/2023
    Years in Business:
    12
    Business Started:
    9/7/2011
    Business Management
    • Mr. Carlos Morales, Manager
    Contact Information

    Principal

    • Mr. Carlos Morales, Manager

    Customer Contact

    • Mr. Carlos Morales, Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/05/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    On June 4, 2023 I purchased a size small Strawberry Smoothie from Baskin-Robbins located at *** **** **** ******* **. It is advertised on a non-digital menu board inside the business for $4.99 before taxes. However, I was charged $5.39 before taxes for the item. When I questioned the price I was charged, the employee at the register told me that the only possible button on the register for a small Smoothie is $5.39. I responded, pointing to the menu board, that it's advertised as $4.99. The employee responded to me that the manager mustn't have changed the menu board. There was no visible written notice posted communicating to customers there was a change in cost of said product. No correction to the price or compensation was given or offered to me. I checked my receipt. In fact, the company over charged me for the beverage and in addition charged tax upon the over charge. I file this complaint for the purpose of the business correctly advertising their products for the correct prices. Current pricing of products sold need to be modified/adjusted to any/all menu boards including the company's drive-thru menu boards.

    Customer Reviews

    0 Customer Reviews

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