13 Customer Reviews
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Review from Ray W
5 stars03/13/2024
I ordered a frame for my wife's diploma from their many different color schemes and wood options, and it arrived in incredible packaging(you have to see it to believe it). After inserting the diploma I noticed a bubble in the glass that cast a shadow on the diploma. I took a photo and sent it to them, they instantly replied with "we've just ordered you a new piece of glass to be shipped as soon as it is ready". I received the replacement glass in no time free of charge! The quality of this frame is unbelievable and the customer experience was beyond anything I've experienced in the last 10 years! Thanks Julie at Church Hill for all of your help! - ***
Church Hill Classics, LTD. Response
03/15/2024
Thank you for the wonderful review of our diploma frames! We're sorry your frame had an imperfection, but we're glad Julie was able to get it corrected quickly and easily for you. We work hard to provide an awesome experience for each and every customer, so we appreciate your letting us know we did a great job. Thank you for choosing Church Hill Classics to celebrate an amazing achievement!Review from Veronica R
5 stars11/15/2023
Church Hill Classics - best frames I've purchased, highly recommend them. I have a total of four frames University and Navy Graduations! The detail on the frames is like no other. As for the customer service Susan Pifer provided, was above and beyond of my expectations. They truly care for their customers. THANK YOU!!!!!! ******** *******Review from Kristen M
5 stars07/22/2023
I highly recommend Church Hill Classic frames. I accidentally ordered the wrong size frame for my law license, and Susan P. helped me find the right size and get it exchanged for free. The new frame fit perfectly and is absolutely beautiful! Susan was very helpful and professional throughout the whole experience. Church Hill Classics has the best customer service.Church Hill Classics, LTD. Response
07/25/2023
Thank you very much for your amazing review! Our #1 priority is to make sure each and every customer has an awesome experience with Church Hill Classics. We're happy you were completely satisfied with the exchange process and are pleased with your new frame. You made our day!Review from Emily Z
5 stars12/17/2022
I just want to say Church Hill Classics has some of the best customer support ever. I ordered a frame and didn't realize it arrived broken for months (not due to Church Hill Classics packing, but likely got broken during shipping). I went to put my diploma up, opened the box and it was broken. I emailed Church Hill Classics with pictures, and they immediately sent out a replacement. Months later! They were so kind, and the new frame arrived all in one piece. Very thankful they were so kind. The frame was expensive, and I'm glad I was able to get a new one after so long. Thank you Church Hill Classics!Review from Rick E
5 stars10/10/2022
The Church Hill Classics Customer response is 2nd to none. Both of our orders were handled very professionally. The 1st order was delivered in perfect condition. The 2nd one was mis-handled by the shipping company and the glass was broken, along with scuff marks on the face. Without hesitation, the Church Hill Representative sent out a replacement. There was no suggestion of waiting for a claim toward the shipper, or any other procrastination. The new frame was delivered very promptly. This is a great company to do business with!!Church Hill Classics, LTD. Response
10/17/2022
Thank you so much for letting us know how pleased you are with our customer service! We know it's very frustrating to receive a product that's been mishandled during shipping, so we do our very best to provide a replacement as quickly as possible. Our fantastic customer service team is always eager to help!Review from Jay J
5 stars09/23/2022
I enquired via live chat with customer service personnel for the Quantic EMBA diploma frame as I was traveling to Harvard from the UK. Indeed, the professional support for my order was par excellent! Not only was I assured of the timed delivery but also informed throughout till I received my frame which indeed was an excellent customer service and sales experience with Church Hill Classics. Having brought the frame to the UK and installed the frame quality is superb and brilliant. Indeed, the entire experience of having my frame to the UK is a dream come true. Thank you CHC team for this!!!Church Hill Classics, LTD. Response
09/26/2022
We are so happy you are completely pleased with your frame and our customer service! Delivering awesomeness to our customers each and every day is our #1 priority, and we appreciate knowing we accomplished our goal. Your comments truly started off our week on a high note!Review from Richard S
5 stars08/25/2022
Dear Church Hill Classics, I just ordered this frame for my *** **** ***** ******** https://www.diplomaframe.com/umaa/isenberg-school-of-management/gold-embossed-diploma-frame-127864.aspx It arrived in PERFECT condition. I LOVE my diploma frame. The wood feels super solid, and it looks so terrific. It arrived on time and very well packaged. I just wanted to give you the real-time feedback. Thank you for your excellent product. Sincerely, **** *****Review from Mel M
5 stars08/03/2022
Frame arrived damaged, contacted customer service and received replacement item quicklyReview from Ricardo N
5 stars07/22/2022
I ordered a frame for my son's diploma. The frame was very well packaged for shipping and arrived in perfect condition. Unfortunately, I didn't handle it carefully while assembling the document and damaged the glass, which was distressing. The customer representative was very helpful and understanding, and sent us a replacement glass right away. The packaging was once again flawless and the assembled product is gorgeous. Very satisfied customer here and impressed with their service. We'll definitely order from this company in the future.Review from paul v
5 stars06/23/2022
I received great support from the team at Church Hill Classics. Originally received a mat with the incorrect school printed - as soon as I reported it another mat was sent and it was an easy installation with the diploma. It all looks great, high quality and very professional!
Customer Review Rating
5/5stars
Average of 13 Customer Reviews
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