Business ProfileforNapoli Kia

Napol Kia has absolute worst service department. I had my Kia forte stolen on May 1st and again on September 5 I am still without my car from September 5 and is now October 29. I am still paying on a car that I have not had more than six weeks in the last six months. The first rent a car cost me almost $700 and I’m sure I’m heading past that now. There is no compassion. There is no dedication to loyal customers if you need service especially if you lease a car I have been given misinformation, and the worst of all is no correspondence at all , calls are not returned ,messages are not returned, nor are emails. I I spoke to Ruben who is a service manager who told me I’m not the only one going through this when I mention they need to extend a courtesy to valued customers since kias are so easily stolen. His response was Hondas are stolen more than kias. I have never felt so violated so helpless I am a 71-year-old senior who works every day. My livelihood depends on me going to work and I need a car to do that. I am going through much of my savings with no end in sight if you want to buy a Kia, Napoli may be fine, but if you need anything from them after that sale you may be in trouble and I know they don’t respect anyone who leases a Kia , at least they haven’t showed me any respect at all. I feel like I have been treated with a total disregard and it’s criminal.