Complaints

This profile includes complaints for Key Hyundai of Milford's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Key Hyundai of Milford

  1052 Boston Post Road Milford, CT 06460-3543

• 

  Key Hyundai of Milford

  PO Box 3807 Vernon, CT 06066-2194

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Key Hyundai of Milford, in *******, ***********, regarding a frustrating situation involving my 28-year-old daughter and her vehicle.
  
  On May 2, 2025, my daughter was in a car accident. Her vehicle was sent to Key Hyundai for repairs. She chose them because she bought the car there and they hold the warranty; she wanted the work done to preserve that coverage.
  
  As of today, two full months later, her car is still not ready. This is due entirely to Key Hyundai’s repeated communication failures and their admitted failure to follow internal repair procedures. Despite many calls, she was promised callbacks that never came. Eventually, she had to visit the dealership in person just to speak to someone directly.
  
  Even now, Key Hyundai still cannot provide a clear status update on the vehicle.
  
  While the dealership has agreed to reimburse her rental car expenses, they require her to pay the rental company herself and wait for repayment. This is unreasonable. The delay is their fault, and the rental company should bill Key Hyundai directly. Their mismanagement should not burden the customer—especially financially.
  
  This ordeal has caused significant financial and emotional strain. The lack of accountability, transparency, and basic customer service is unacceptable.
  
  I respectfully request that the Better Business Bureau:
  
  Investigate this complaint and keep it on record.
  Urge Key Hyundai to take full responsibility.
  Recommend they implement direct billing with rental providers to protect future customers.
  Thank you for your attention to this matter. I look forward to your response and a fair resolution.

• Initial Complaint

  Date:07/01/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 06/30/2025
  
  At Key Hyundai in ******** *** Salesperson Flo M**** was informed via both text message and a phone call that ***** ****** no longer wished to proceed with the purchase of a 2020 ******* ***** ** ** (Stock #*******, VIN: *****************). The vehicle details are as follows: Odometer – ****** miles, Color – ****** ***, Body Type – Sport Utility. Mr. ****** also confirmed that the vehicle was removed from his insurance policy.
  
  Despite this clear communication, a few hours later, Ms. M**** and her manager, Eduardo, contacted Mr. ****** and stated that the transaction was still being processed. Mr. ****** was advised by the manager to contact ********** ******** **** to halt the transaction—even though Ms. M**** had already been informed that Mr. ****** did not wish to proceed with the purchase.
  
  Mr. ****** then contacted ********** ******** **** to report the issue. He stated that he did not authorize the transaction, was no longer interested in the vehicle, and requested its immediate cancellation. A representative from the bank confirmed that the transaction had not yet appeared in their system and documented Mr. ******’s request to cancel. They also advised that the dealership should cease any further processing of the transaction since it had not been finalized.
  
  It should be noted that at no point in time Mr. ***** ****** has driven this vehicle.

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I couldn't get credit to buy a car from this dealer so the money I paid as down payment has to be returned to me. Since February they have not returned my money. Every time I call they tell me they will send an email to accounting. It is now May and David and Kyle are not answering my calls. I just want my money back.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had financed a 2019 ***** ** car from this place and it had recalled paint beginning the year of 2023 that corporate did not even want to take accountability for. Therefore I went to the place I purchased the car and they didn’t want to help either. I then had to pay out of pocket to fix the paint on the hood that chipped off. Then my oil pan was broken by the service mechanic after they did a regular oil change and they tried to blame it on me (cracking the oil pan) when I was told by the same service area that an oil pans last more about 15years to exchange. I had a personal mechanic outside look at my car for the first time and he shared with me that the oil pan was cracked when tightening the nudge by whoever did the last oil change which was Hyundai themselves. They shared giving me a refund for 80$ for my oil change when they should’ve been taking accountability for their mistake. Then my car never returned to baseline after that and I only had 6k to pay off. I then went to see if the dealership I bought this car at can help fix it and they want to charge me over 6k for a new pan that cost 40$ offline and over 5k in labor fees. Then the oil pan breaking caused oil issues a few days later and motor engine issues. Hyundai Milford shared how I was close to 100k miles and they couldn’t help. So then I traded it and got a 2025 Hyundai with the same place, sharing how they will make sure I’m taken care of and my car if I just trade it in. I did not have my new 2025 car for more than 4 weeks and the plastic on the outside started to melt on my new 2025 Santa Fe. I have waited over a month just for a phone call from John the service manager to tell me they ordered the part and when to come in. He has lied over and over on calling me back. He has yet to do so. I have yet heard from them and I already made my first payment that they weren’t easy to negotiate with me either. At this point this place owes me money, time and they should be paying off my new 2025 car full

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty when purchasing a car from this company back in August. Upon needing to use the warranty, I learned that they never filed it with the 3rd party company. Essentially, they charged me $3,000 dollars and gave me a receipt and never filed it.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to you because I am in need of help. I have a 2015 all black Hyundai ******* that has been towed to the Key Hyundai Dealership of Milford ** since November 2024, that I am still paying for thur finance and I haven't even driven it for the last 5 months.
  Hyundai dealership receptionists reached out to me because they said I had a recall on a few things on the car which was the canister(gas) and something with the starter. We scheduled the apportionment which was on a Thursday, if i'm not mistaken it was Oct 24th or the 27th whichever day it was. I know I took the day off from work(I'm working at a school with autistic children with needs). The same day they contacted me 2 hours before my app to reschedule(which was weird) I told them that I couldn’t because i used a personal day so they told me come in early, I reach there 20 minutes after, they kept the car for about a good two/three hours but was only able to do the starter. By the next week, my car wasn’t starting anymore, the driver side chair, window and back window isn't working anymore just completely stop(so i couldn't zoom the chair up or closed or open windows on the left side front or back) which sounds like they disconnected the Body Control Module(on left) when they worked on my started in October. I contacted Hyundai again and was able to make arrangements with them to tow the car to a dealership in Milford some time in the beginning of November. Hyundai never even contacted me after or even then offered me a rental/loaner. Since the car has been in their possession I have been contacting them back and forth checking on the *******, one minute they say it's going to take 10 hours to diagnose it than the next minute they tell me that my car wont stay charge and start over overheating, now they just stop responding and I am under the impression that they don't care. I went there at the end of January to inquire about my car but they have no more workers to work on it.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/28/24, I reported that the ****** was burning oil. The oil change was done and the technician said to come back in 1000 miles, to verify the oil level. After the oil change, I check the level. The person who worked on the ****** put at least an additional quart of oil. I took a picture.
  
  On 2/13/25, I brought my 2017 ****** for an oil change. I also told Marc in the service department that ****** was at about 1000 miles since the last oil change and it has been burning oil. I explained that at the last oil change, the technician who did the oil change put in more than a quart of oil. Marc said to make an appointment, to do an oil consumption test. I came back with the ****** on 2/19/25. Marc said that they do not have access to the notes of the mechanic who did the oil change on 12/28/24. He said that I needed to make another oil change so we could do a proper check of the oil in 1000 miles. Brad also spoke to me and explained that it was necessary. I said to Marc that I would prefer to wait for the next service because I did not want to pay again for an oil change. Marc said that I had to do it because it could void the warranty. Despite my frustration, I accepted to do it. I pay $93.78 to change the oil. The following morning on 2/20/25, I checked the oil and to my surprise once again, there was more than a quart of additional oil. I called Marc. Marc asked me to come to Hyundai so he could check the oil. I had to leave work earlier but made it. Marc checked the oil. He said that there was more than a quart of additional oil. I ask him to have the manager or director call me. I never received a call. I called on Monday 2/24/25 many times and never received a call back. I was told Marc no longer works at the dealership. I called and asked for the manager several times but was never connected and never received a call back.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Key of Hyundai Milford, 2023 ******* car and I bought this car as a new new new, although I mentioned that there was noise in the vehicle from the front of the vehicle and there was noise from the engine, they said that they put too much engine oil could be for this reason, then I had to leave it one day I left my car at key of Hyundai service for a day and they told me that the sound came to me but they couldn't find anything, they told me to contact me again, although I called this service many times, they didn't give it to me any day, they said they would get back to me back and they didn't call this week I only called 3 times and I always tried to make an appointment from the online system, I came across a text that says they would call me as soon as possible now it has passed all the maintenance of my car and I can't make an

• Initial Complaint

  Date:12/06/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car at Key Hyundai of Milford in the morning of Friday November 29th. After the fact, I see on the paperwork that a "key value package" for $1,995 was charged for; when nothing of it was mentioned. The document Kurt the Salesman presented was simply the different loan options from a 60 months loan vs 72 months as he verbally explained to us. No copies of contract or documents are provided day of signing to further their shady business dealings they are hiding. The sales tactic are not transparent, they just charge you a package for something that no sales person disclosed, under the guise of the payment options. Absolutely unacceptable business operation.

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle has been having oil consumption issues. I've taken it to Hyundai more than 8 times. No one has done anything to resolve. All I receive are emails that they are working on it.
  Hyundai is responsible for the engine damage to my car and they are giving me the run around.