We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Equipment

Quadient, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Quadient, Inc. has 87 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.56

    Average of 710 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Joann S.

      Date: 08/04/2025

      There was an issue with receiving a supply order. Via *****, but after notifying quadient that there was a problem they took care of it right away.
      Thank you Quadient
      Cornerstone Parole Services

    • Michelle

      Date: 08/01/2025

      Darcy was extremely knowledgeable and helpful late in the day. She didn’t make me feel rushed . Great customer service.

    • Susan O.

      Date: 07/31/2025

      Todd H******* was here in a timely manner, and he worked diligently and fixed the issue.

    • Steve B.

      Date: 07/30/2025

      Had a great experience with Darcy taking my call. She was kind,courteous and prompt. I think she deserves a BIG RAISE!!

      Quadient, Inc.

      Date: 07/31/2025

      Hi ****** thank you for reaching out to share your experience with our Customer Service Representative Darcy! I am very happy to hear that Darcy provided a great experience. I will share this wonderful feedback with Darcy's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. — Kimberly A*** Customer Service Manager

    • KRISTINA M.

      Date: 07/30/2025

      Excellent service. Appreciated that I could understand the individual helping me. The agent was knowledgeable, patient and professional. Thank you

      Quadient, Inc.

      Date: 07/31/2025

      Hi ********* thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team provided a great experience. We truly value your feedback and appreciate the time you took to leave us a review. — Kimberly A*** Customer Service Manager

    • Dale H.

      Date: 07/28/2025

      Quadient has its issues as do all large companies. However, I have found an individual who really cares about their customers and the company she represents. After going through three levels of customer service, I was advised to contact the Strategic Account department and was assigned to Nancy G******** a customer service lead. I explained to her the many issues that we were experiencing and the feeling that I had of experiencing that no one wanted to own the problems and address them. After I had explained our issues, she immediately reviewed them with me and went to work to resolve them. She advised me that the problems that we had been going through would be addressed. Over the next few weeks, she was correct. All the current problems have been resolved. I told her something I learned a long time ago working in Customer Service, "One has to take a Moment of Misery and turn it into a Moment of Magic", She definitely accomplished that.
      Thank you for all your assistance

      Quadient, Inc.

      Date: 07/29/2025

      Hi ***** thank you so much for reaching out to share your experience with our Customer Service Lead Nancy! I am truly sorry to hear of your prior experience, but I am very happy to hear that Nancy was able to help turn things around. Your business and your satisfaction are extremely important to us. I will share this wonderful feedback with Nancy's supervisor. We value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Charlene

      Date: 07/25/2025

      Was so helpful in helping me add a new account to my mail machine

      Quadient, Inc.

      Date: 07/28/2025

      Hi ********* thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. — Kimberly A*** Customer Service Manager

    • Patricia H.

      Date: 07/23/2025

      I was completely satisfied with Yimmy; her professionalism and customer service were pleasant, skilled, and, most all she made me feel at ease going through the process. Well done Yimmy. I am sure that our collaboration with Quadient will be successful.

      Quadient, Inc.

      Date: 07/24/2025

      Hi ********, thank you so much for reaching out to share your experience with our Customer Service Representative Yimmy! I am very happy to hear that Yimmy provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Yimmy's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. — Kimberly A**, Customer Service Manager

    • Dawn T.

      Date: 07/22/2025

      I had a great experience with customer service when I called to order supplies.

      Quadient, Inc.

      Date: 07/28/2025

      Hi ***** thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. — Kimberly Ali, Customer Service Manager

    • Lou Ann S.

      Date: 07/21/2025

      Darcy helped me with everything I needed. She was wonderful to work with. Thank you for hiring someone as pleasant and helpful as Darcy.

      Quadient, Inc.

      Date: 07/22/2025

      Hi *** **** thank you for reaching out to share your experience with our Customer Service Representative Darcy! I am very happy to hear that Darcy provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Darcy's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. — Kimberly A*** Customer Service Manager

    Quadient, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.