Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/4/2023
  Total: $216.99
  Order: 74170
  Reason for refund: deceptive marketing
  Description: Picture made the product look much larger than real life. Upon receiving the product it was much smaller. Due to my hand size I was completely unable to use the device. I requested a full refund the day after receiving the product. They denied my request and said they do not give refunds for any orders. There was no warning of this drawback when purchasing.

  Business Response

  Date: 11/29/2023

  It is clearly stated on the website we use only officially licensed product from **** and ****. These controllers are no different in size for the originals and nowhere does it state the controller is larger than an official licensed controller. A refund is not possible. 

  Customer Answer

  Date: 11/30/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:You did not state this policy anywhere that is visible before purchase. You hid this policy in a small section of your website. I am rejecting your response because of this misleading and deceitful policy. If you were not trying to hide this policy then you should have an alert that pops up before purchasing. You know what you are doing and it is wrong. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 12/04/2023

  The no return policy is not hidden and is infact in two different areas of our website ensuring it is visible to customer. I have attached pictures for reference.

   

  again no where on our website did it state our controller are larger than any other brand, nor can we find any communication of this person asking if the controllers are larger.

   

  the claim this person is making is false and should be removed as it is baseless and has no merit. 

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a controller from them with the deciding factor of choosing them over their competitor based on a lifetime warranty claim made on their website. On the main page of their site there is a section titled Why AimControllers? The first reason is their lifetime warranty. The site states "By choosing Aimcontrollers, you can count on products that last a lifetime. Our industry leading lifetime warranty means the end of worrying about controller issues. AimControllers has you covered!"
  
  I ordered my controller last September 30th, 2022. By February 27th of this year my controller had got to a point where I considered it unusable due to a common controller issue called stick drift. I decided to contact the company to get my controller repaired since I had my lifetime warranty. I was then told that the warranty doesn't actually apply to that part of the controller and I was going to have to spend $40 for the parts and an additional $20 for return shipping. Nowhere in their lifetime warranty statement on the main page is there an asterisk or small print saying conditions apply or anything to make anybody think they need to search for more info on the warranty. I brought this up and they just sent me a link to a different page on their site where the warranty details are.
  
  After going back and forth with them and debating whether I wanted to spend the extra money for the repair, I finally decided last week to just pay and get it repair. They responded and let me know that it is now an additional $20 because they are adding a stick drift prevention system to all controllers that come in for repair which to me indicates that this is a known problem on their end. In my opinion, the company should be responsible for these repairs since they know that they initially provided a flawed product. In the end I would either like a full refund of my purchase so I can buy the competitor's product or my current controller repaired free of charge.

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a controller to my son and after few weeks it stopped working, we contacted them and sent it to them and they fixed it , it worked again for few months then also stopped working . I can’t keep filing reports , sending it back and most likely it will break again. I want to return the controller before the warranty is over but they aren’t responsive

  Business Response

  Date: 07/10/2023

  Hi,
  
  Thank you for your order. While we understand you no longer want to send your controller in for maintenance, unfortunately you are outside our return window. For information regarding warranty & return please check the link below. 
  
  Thank you!  
  
  **************************************************

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2, 2023 I emailed AIM Controllers and was assured that if I bought a *** controller from them it would have all the stock functionality as well as the back buttons they add to them. I was told build time was 30 days when I asked.
  
  I purchased a controller, paying an extra $50.40 after discount code (normally $72) for "Speedy AIM", which guarantees 72 hour build time. After placing my order they replied and told me build time is actually 10 days, not 30. Had they been honest, I would not have paid extra for faster turnaround, but I let it go and thanked them.
  
  I received my controller on March 9, 2023. ~20 minutes after opening, I reported the below issues.
  The controller was defective, with the speaker not working, the touchpad having a large gap, and questionable issues with the vibration motors.
  After reporting the issues I was told the Returns department would contact me. They did, demanding a video of the controller defects. I provided said video and wait days. Finally I was told they would be refunding me, but they refused to provide a return shipping label for the untested, defective product.
  I paid my own money and the return was handed to a person 8 days ago, March 14, 2023 at 11:24AM per **** tracking.
  After days of no refund, I was promised it would be issued today, March 22, 2023, but it has not. AIM has thus far refused to refund me for the defective product I returned to them. They now have in their possession my $257.29 that I paid for the controller and charger, as well as the actual controller and charger, and I'm out an additional $7.39 in return shipping for an untested, defective product.
  
  **** tracking number from return: 94******************87
  
  Proof of purchase, proof of delivery, refusal to provide return shipping label, and promise refund would be issued today attached.