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Business Profile

Security System Monitors

Safeguard America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

This profile includes complaints for Safeguard America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Safeguard America has 17 locations, listed below.

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    Customer Complaints Summary

    • 478 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/03/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account ******

      I sold my previous home that was covered by SHS in June of this year and moved into my current address. I called and emailed SHS customer service to cancel my coverage there. I was told I would have to transfer the service or pay 90% of the cost of the contract through the end of 9/2024. I requested a copy of this contract with my wife’s signature to show our agreement, provided all necessary information on multiple occasions, and requested to cance the account. They have ignored all requests 1) for address change, 2) for copy of the contract, 3) for any further requested correspondence. I requested change of address 5 times, 1 with customer service directly, 2 per email, 2 on invoices forwarded from my prior address to my current by the post office and have again submitted info today. I would like assistance in resolving the matter, especially since I don’t own the house that SHS has continued to charge me for covering and maintained my access to the new home owner’s panel and to control their hvac settings (which I have not tampered with and of which they are aware). Thank you.

      Business Response

      Date: 10/14/2022

      Tell us why here... In Response to BBB ID ********:  Thank you for brining this to our attention. We at Safe Home Security are fully dedicated to working with Mr. *** to find an amicable solution. Customer Service Manager, Jacob D******* will be contacting Mr. *** directly to assist with this matter. 

      Business Response

      Date: 10/19/2022

      PLEASE REVIEW YOUR AGREEMENT WITH SHS  THE EARLY CANCELLATION CLAUSE STATES 90% OF THE BALANCE IS DUE, WHICH INCLUDES HOME SALES.  

      Customer Answer

      Date: 10/19/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that further discourse with this company’s representatives is futile. Thank you BBB for assisting in achieving this company’s acknowledgement of their need to finally respond to so many prior requests; an important step in severing the relationship. There are many reasons for their poor rating with this ‘amicable’ solution serving as another example of their customer service.




      Sincerely,



      ******* ***

    Safeguard America is NOT a BBB Accredited Business.

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