Complaints

This profile includes complaints for Safeguard America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Safeguard America

  1125 Middle St Middletown, CT 06457-1526

• 

  Safeguard America

  6220 S Orange Blossom Trl Ste 170 Orlando, FL 32809-4627

• 

  Safeguard America

  1430 W 6720 S West Jordan, UT 84084-2535

• 

  Safeguard America

  941 Moosic Rd Old Forge, PA 18518-2034

• 

  Safeguard America

  6019 S Lindbergh Blvd Saint Louis, MO 63123-7018

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the current problem is that I made a deal with "Irvin" at Safe Home Security in June 2022 to pay $100 a month until my contract was payed off. I made a payment that day 6/1/22 and 7/6/22 and 8/5/22. However when my statements came there was no record of my payments. I have tried repeatedly to get ahold of someone to resolve this. In the meantime I was sent to collections.
  I received a letter from Cassandra W**** offering to reduce my payments if I renewed {they had already "renewed" my contract in September 2022}. When I called Ms W**** she told me that she could see that I had made the 3 one hundred dollar payments and I had an automatic renewal if I didn't write a letter to cancel before September. She said she would email me my so called contract and a record of my payments. She never emailed me tis information. She told me to go online and crate an account so I could see my statements with the payments, which I did but it just shows that I still owe $900.
  I've called a couple of times complaining about broken equipment and they never sent anyone out and said I could fix some things myself, like gluing sensors back on.
  This is the only negative thing I have on my credit report. These people are scammers. I want to get out of this nightmare.

  Business Response

  Date: 05/03/2023

  Dear Ms. *********,

  
  We have received your BBB complaint ID # ********, and our
  response is as follows; You signed your most recent contract to extend your
  warranty coverage on September 25th, 2017 for a 60 month term at a monthly rate
  of $41.99. Prior to the account going into payment default, the last payment
  made was October 30th, 2020. The next payment was when you began a payment
  arrangement to buyout the account in June 2022. Records show four payments of
  $100 for 6/6/22, 7/5/22, 8/6/22, and 8/28/22.

  
  The arrangement you made with a representative in 2022 was
  offered with the understanding that $100 would be paid on a monthly basis until
  the total buyout amount was fulfilled. Seeing as only four payments were made,
  you still have a remaining balance due of $700 as a settlement based on the
  date you sent in your cancellation letter.
  This is due no later than June 1st, 2023 to avoid incurring
  any future late charges.
  A copy of your contract as well as payment history is
  attached.
  
   Thank you,
  Deanna H********
  Manager, Collections & Dispute Resolutions
  Safe Home Security
  Phone: ###-###-####  *****

• Initial Complaint

  Date:04/20/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered a contract on 3/2020 with
  Safe Home Security, Inc.
  **** ****** ****** *********** ** ***** 
  My Customer ID# ******
  
  In 1/2022 I called to cancel my service but was told the service could not be cancelled until 3/13/23. I was also told I needed to contact 6 months prior to start the cancellation. I called in September '22 and my requested was documented on my file. I was also directed to send a letter(to c*********************) along with my name, address, telephone#, reason for cancelling and the acct#. To date, no one has called me back to resolve this issue...which they continue to say someone will contact me. A copy of that email and the contract copy is attached. I have cancelled the card associated with this auto withdrawal as of today.

  Business Response

  Date: 05/01/2023

  The account has been cancelled as requested.

  Customer Answer

  Date: 05/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thanks to your group, I finally received a response from the business last Friday.  I was to receive a phone confirmation from the SHS representative but this response will suffice.  They will also return 2 months worth of payments.

  Thank you!
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our alarm system monitoring contract was sold to this company when our previous company owner retired. The system ceased working a few months later on January 2nd of this year. After many calls, emails and hours of mine and my husband's time, the company sent an incompetent installer twice to install parts. He was never successful in getting our system working. The company only has one technician in the state of ********. He lives 3 hours from us, and his full time profession is auto repair. After many more calls, emails and hours of our time, they are trying to get someone from ********* to come repair our system. Meanwhile, they are still drafting our account for the monthly fee. We have asked repeatedly to be let out of our contract. They finally sent a buyout invoice in the amount of $448.80. We don't feel we should have to pay anything for service that was not provided. Also, we have no trust in this company, or confidence that this will finalize our relationship with them even if we pay it.

  Business Response

  Date: 04/28/2023

  Please see below the response that was sent responding to the clients ******** ******* Complaint.

   

  ****** *********
  ********************
  **** ****** ***
  *********** *** *****
  
  *** ****** * ****** ********
         *** **** ****
         ***** *** *****
  
  
                 
  To whom it may concern,
  
                                 
  Safe Home tried coordinating a service technician to arrive at the Jennings
  home for 4/26. Today they decided to move forward in requesting that the work
  order be cancelled and to continue the process of closing the account. Safe
  home has sent a buyout invoice to the customer in the amount of $448.80. Once
  that payment is made and received, we will move forward on cancelling the
  ******** account.
  
  If
  there are any more questions or concerns, please call ###-###-#### ext: ****
  
  
  
  Miguel C********
  Director of Dispatch
  & Services
  
  Safe Home Security
  **** ****** ****** 
  *********** ** *****
  ###-###-####

• Initial Complaint

  Date:04/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 89 year old mother moved to an assisted living facility in another state in November of 2020 - during the height of Covid! I am her Power of Attorney and take care of her financial affairs. I noticed that there was a $43.99 monthly automatic withdrawal taken from her checking account - neither she, my sister or me knew what the withdrawal was for. I finally paid $25 to have her bank cancel the automatic withdrawal in February 2022 since none of us knew what it was for. Amazingly enough, Safe Home Security, Inc. was able to find my address to send bills to Mom (****** ********, Customer ID ******) - so finally we discovered who she had been paying -- obviously they knew that she was no longer at her former address! I contacted Safe Home Security, Inc. in June 2022 and talked to Linda about canceling the "service" - whatever that was supposed to be! I'm sure that Safe Home Security, Inc. preys on elderly people and convinces them that they need their "service" and scares them to death and then gets them to sign a long-term contract (which I have never seen). Anyway, when I talked to Linda, she said they would need a letter from the AL facility confirming her residence, a letter from her doctor that she needed to be in an AL facility (it was a family decision not dictated by her doctor!), a copy of the Power of Attorney, and a cancellation letter. I thought that was absolutely ridiculous and did not follow through -- at her current age of 91 (92 in June) I really don't care what her credit score looks like! So, they have continued to send monthly bills which I ignore. My recollection is that her "contract" was to expire in March 2023. I'm willing to pay the outstanding amount on her "contract" through June 2022 when I contacted them, however, I want proof that this nonsense has been cancelled! The most recent bill dated 4/9/2023 indicates that she owes $783.86. I would also like to see the "contract".

  Business Response

  Date: 04/18/2023

  ***** *** ****
  
  
  ****** ******** ******* ****
  ** ****** ***
  ********* ** *****
  ****** ***** ********
  **** ***** ********
  
  *** ****** ********
  *** ****** ***
  *********** ** *****
  ***** ********
  ***** ********
  ****** **********************
  
  **** **** ******** ******* *******
  
  ** **** ** *** ********
  
  I am in review of
  the BBB complaint #******** concerning the account ****** ******** made by the
  daughter ****** *****.
  
  The customer
  information listed on the complaint is incorrect. It states the daughters
  information and not the account holder.
  
  In review of the
  information provided by Mrs. *****, it has been requested in the past to
  provide proof of ****** ***** being the POA of  Mrs. ********. Also needed is a written cancel
  letter.  To date, this has yet to be received
  and Mrs. ***** states she refuses to send as she thought the requests were ridiculous.
  
  Safe Home Security
  will not be able to cancel the contract unless this information is provided so
  we may further review.
  
  Per the contract, this
  agreement shall automatically renew without action by either party under the
  same terms and conditions for successive periods equal to twelve (12) months
  unless either party gives to the other at least sixty (60) days written notice,
  prior to expiration date, of intention to terminate this Agreement upon any
  expiration date.
  
  Client may cancel prior to completion of primary or renewal
  term upon receipt of ninety percent (90%) of stated terms. Applicable for sale
  of home, death and transfers. All cancellation requests must be in writing.
  
  Please let me know
  how you would like to proceed.
  
  Thank you kindly.
  
  Thank you,
  AnnMarie M****
  Collections  Manager
  Safe Home Security
  **** ****** ******
  *********** ** *****
  ****** ***** ********  *****

• Initial Complaint

  Date:04/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We installed a home security system on our home in 2017. There was a 48 month contract in place for the system and equipment. Between the time we installed and signed the contract, and the contract expiration date, the management and monitoring of our system was sold and Safe Home Security began managing the service. When I called to have our service terminated at the end of the contract, I was told they could not find my original contract paperwork and that it was lost during the transferring of our account. They said in "good faith" they would allow us to end our service 12 months from the date I called to end it. Rather than fighting with them about it and dealing with the headache, I agreed to keep the service at the rate we were paying for an additional 12 months. 12 months later (October 2022) I called again to end the service. They said that they were taking care of it and that we would no longer be charged (after offering us all kinds of things to keep our business, which we respectfully declined). We are now in April 2023 and they STILL have not stopped the service and keep taking money from our account each month. I have called, emailed, sent letters, etc. trying to get this taken care of, and everyone keeps giving me different answers. The latest explanation I got was that because we didn't cancel our service when the contract was up, that it "automatically renewed" our contract and we cannot end it. I told them I did not agree to this and sent proof that I have been requesting to have the service ended. Their customer service representatives just keep telling me someone will look into it and call me back, but no one ever does and they continue to take money from our account for the security monitoring service that we no longer have authorized them to provide. I would like to be refunded for the service charges for November 2022, December 2022, January 2023, February 2023, March 2023, and April 2023 in the amount of $63.20 each month.

  Business Response

  Date: 05/01/2023

  The account has been closed as requested. 

  Customer Answer

  Date: 05/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because this response only partially addresses the issue. The account should have been closed 8 months ago and they should have stopped charging my bank account for the monthly service fees at that time. They have continued to fraudulently keep the account open, even though they knew this was not allowed based on the contract and have withdrawn $63.20 from my account each month. I would like to be refunded for the fees that they withdrew from my account over the past 8 months since they should have closed the account and stopped charging me then.  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 5 year contract with safe home security for 59.00 a month taken automatically from my bank account in 2020. April 4, 2023 I received a bill for $729.00 for late fees . I called them today to see what was going on. I spoke with Ryan M******* who told me they hadn’t received a payment since June, 2022 and owed the late fees. I argued I was not notified of this and he told me that was my responsibility, After much discussion he agreed to waive the late fees if I would sign a Contract for 5 years. I agreed and signed. I was put on hold after signing and was then told I would have to pay half. I said no way. On hold again. He denied the offer to waive the fee to which I said play your tape back. He said again he didn’t offer that. I told him I wouldn’t pay that. Then I said he had me over a barrel, he put me on hold again and came back again and said he was wrong he couldn’t do anything and that I owed the full amount.

  Business Response

  Date: 04/11/2023

  ***** *** ****
  
  
  ****** ******** ******* ****
  ** ****** ***
  ********* ** *****
  ****** ***** ********
  **** ***** ********
  
  *** ******* *******
  **** * **** ***
  ****** ********* ** *****
  ***** ********
  ******  ***
  
  **** **** ******** ******* * ******
  
  ** **** ** *** ********
  
  I am in review of
  the BBB complaint #******** concerning the account ******* *******
  
  Safe Home Security
  will move forward with Mrs. *******’s request for payment in the amount of
  $365.00 and the resign of the contract as agreed.
  
  In speaking w/ Mrs.
  *******, she requested to mail an invoice to her and she will mail a check.
  
  This invoice was
  mailed April 11, 2023.
  
  Thank you kindly.
  
  Thank you,
  AnnMarie M****
  ***********  *******
  **** **** ********
  **** ****** ******
  *********** ** *****
  ****** ***** ********  *****

  Customer Answer

  Date: 04/12/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved 3-16 from my home to an Independent Facility called: *********** I had the alarm service at my home but could not move it with me to the independent living facility. I called to cancel my service & tell them why I could not transfer it to my new place. They told me I had a balance on my contract but never got back to me with any amount. They said they did but I never received it.
  I am asking to be released from my balance of the contact& not be charged due to the fact that I am in an Independent facility

  Business Response

  Date: 04/11/2023

  ***** *** ****
  
  
  ****** ******** ******* ****
  ** ****** ***
  ********* ** *****
  ****** ***** ********
  **** ***** ********
  
  *** ******** **********
  *** ***** ***
  ********* ** *****
  ***** ********
  ****** ******************************
  
  **** **** ******** ******* * ******
  
  ** **** ** *** ********
  
  I am in review of
  the BBB complaint #******** concerning the account ******** **********.
  
  Mrs. **********
  states she moved into a living facility 3/16/23 and no longer needs Safe Home
  Security services.
  
  In order to close
  the account, Mrs. ********** will need to pay the buyout of her contract in the
  amount of $1,573.80.
  
  Please let me know
  how you would like to proceed.
  
  Thank you kindly.
  
  Thank you,
  AnnMarie M****
  Collections  Manager
  Safe Home Security
  **** ****** ******
  *********** ** *****
  ****** ***** ********  *****

• Initial Complaint

  Date:04/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28, 2023 I called safe home security I spoke with someone stating that I wanna terminate my contract effective immediately which is up in may they they told me to email them at ********************** which I did, I emailed them again Mach 27, 3023 the same lettter. I called again I spoke with someone he said they haven’t received my my emails he then stated someone would be getting back with me no one never called me I then emailed them and called again I spoke with someone again and he also stated that they haven’t received my emails and that someone would be getting back with me no one has gotten back to me yet

  Business Response

  Date: 04/21/2023

  In response to complaint ID ********, client, ******* *******, is requesting account be closed. Client states that she has no need for alarm. She is refusing the alarm upgrade. Jessica C**** was the representative to reach out today and ensure that the account is being processed for final closure. An email was sent to client with cancel process. We are at this time waiting for her to respond to the email that was sent with her cancellation request. please close this complaint as resolved. 

• Initial Complaint

  Date:04/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a contract with **** **** home security through March 2022 when it was then sold to Safeguard America. We received that email notifying us, but then did not receive any communication (email or mail) from Safe Home Security for the whole first monitoring year. The first time we were sent something was a past due bill. We paid it and, at the same time, cancelled service for the current service year. It was cancelled only weeks into the current term year. I received an email confirmation and a notice in the mail saying the account was cancelled, but we continue to receive phone calls and invoices for the total amount due for service year that was cancelled.
  
  The phone number that has been calling me is ###-###-####. The last person's name was George, ext. ****. The first person's name was Maria, ext. ****. I have returned the calls both times and neither time has anyone called me back. In both messages, I have told them that I am happy to pay for the few weeks into the contract that we owe (before cancellation), but the invoices I am sent continue to be for the full $267.42.

  Business Response

  Date: 04/21/2023

  Senior Account Executive, Jessica C**** has attempted to contact the client regarding this matter, unfortunately there was no answer. We will continue to attempt to reach the client to provide a resolution. 

  Customer Answer

  Date: 04/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have not been contacted by Jessica C****. The last communication I had was with ******* *****. Communication history attached. She stated that as soon as the remaining balance is paid, the account will be closed, however the final invoice is not prorated based on when I requested cancellation (2/2/23). Also, I have requested the ledger history of my charges and payments, which I have not yet received. I have already paid $227.94, but the online portal does not indicate to which invoice this was applied. The portal indicates that I owe $267.42, which is not the same amount as either of the invoices that I was sent. Those amounts are $246.18 and $254.42.

  The original invoices (not the modified ones that ******* sent) do not include the dates for which the service term is applicable, so it is very hard to really know what it is that you are paying for. This company does a very poor job of follow through and customer service. 
  
  
  
  Sincerely,
  
  
  
  ****** *********

  Business Response

  Date: 05/11/2023

  We have requested a detailed invoice from our billing team. As soon as the billing team has the invoice, it will be sent to the client. 

  Customer Answer

  Date: 05/11/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *********

• Initial Complaint

  Date:04/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 4, 2021,
  I am being harassed by the above-named company SafeGuard of America, since January 30, 2022, to this date April 4, 2023, with mailed bills sent to me every month for services provided for which I am not receiving. I was first harassed with emails constantly until I went to spam to not receive, I am still getting phone calls that I block on a daily basis since 2021. I received two texts that I blocked on October 26,2022 stating they want me to sign a new contract or cancel the account I already cancelled. This company has not ever provided me with home security, I cancelled them immediately after finding out they sent a representative to my home under false representation, and lying to me setting me up to sign with them stating they represented my current Security company ********* who no longer services ***** due to tax reasons, and my system needs to be updated, I immediately contacted ********** and they stated everything Safegard stated was false, and they do not represent them. I informed Safeguard immediately that I owe no early termination, stopped any service immedially planned due to fact I was deceived into signing a contract with them under false information, by their representative, ********* installed their equipment that week and Safeguard's equipment removed. I am a 79-year-old senior, with 37 years past as a Registered Nurse, I was taken advantage of and scared I would be without home security remembering too late to always review anything and everything and get verification, I believe, I was an easy target. I want the continued Fifteen so far invoices sent to stop immediately, it is HARRASSMENT and EXTORTION for money not owed.
  I sent ********* and I provided a Declaration on July 22,2021 at their request providing the above information, and they informed me that they were and aware of a third party working for Safeguard, and their actions. They recommended I contact the Attorney General in *****. Will do if needed. Thank You.

  Business Response

  Date: 04/21/2023

  Senior Account Executive, Deanna H******** will be contacting the client within the next 2 business days to discuss this matter. 

  Customer Answer

  Date: 04/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: No response was made to me verbally or written, just a voicemail on April 25, 2023,I returned the call and left a message stating my name, and phone number. I have not received any further attempts by this company to contact me. I state once again I will not have this company infringing on my rights as stated in my complaint, and again verbally warning an unlawful act has been perpetrated for over a year. No more Harassment, intimidation and extortion for money not owed. I will take any and every step to protect myself legally.
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 05/09/2023

  Dear Ms. *******,
  
  We have received BBB complaint ID # ******** regarding your account, and our response is as follows:
  
  You signed a contract with Safe Home Security on June 4th, 2021 for a term of 66 months at a monthly rate of $52.99 per month. There is a three business day period where the customer can extend their right of cancellation without penalty, however no cancellation in writing was received by you until July 2021. 
  
  There is also recorded calls from before and after your installation where you stated you understood your terms and that we were in no way suggesting your old company went out of business or that we were affiliated with them. 
  
  Your options at this point would be to fulfill your contractual obligations either by paying your current balance and reinstalling the Safe Home Security system, or to pay your buyout to close the account in the amount of $3,543.72.
  
  Thank you and I look forward to hearing from you.
  
  
  Thank you,
  Deanna H********
  Manager, Collections & Dispute Resolutions
  Safe Home Security
  **** ****** ******
  *********** ** *****
  ****** *************  *****
  **** *************
  
  

  Customer Answer

  Date: 05/17/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** *******