Complaints

This profile includes complaints for Safeguard America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Safeguard America

  1125 Middle St Middletown, CT 06457-1526

• 

  Safeguard America

  6220 S Orange Blossom Trl Ste 170 Orlando, FL 32809-4627

• 

  Safeguard America

  1430 W 6720 S West Jordan, UT 84084-2535

• 

  Safeguard America

  941 Moosic Rd Old Forge, PA 18518-2034

• 

  Safeguard America

  6019 S Lindbergh Blvd Saint Louis, MO 63123-7018

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SHS called me midpoint last year pressuring me to renew my membership at a higher rate, I felt that was not something that I was interested in due to the length of time I had been with SHS. The initial problem had was when ***** ****** ******* ****** sent me a letter telling me about the false alarms and the fact that law enforcement came to my house. I have monitored cameras at my house and I can assure you no one came out to my house, yet they stated they did. I sent them a copy of the letter. No one ever responded to that Issue. So, when HS called for a renewal I was not and am not interested in a renewal. I advised SHS that I would not be renewing at a higher cost and because of the monitoring issues that was never addressed. I sent an payment in an March because SHS stated they did not get my cancellation notice. I called, got another email and sent it a cancellation notice effective immediately. SHS sent another bill stating they did not get my email with the cancellation notice attached, which is what I was instructed by SHS to do. I was never told by SHS that my cancellation notice did not go through, although again it went through on my end. It was sent March 16th of this year. Now, I received another bill from SHS for 72.00 and change, with a 20.00 fee for their attempts to withdraw from my account. They put me on a month to month payment plan without my knowledge or agreement. I was told my SHS that fee could be deleted if I renew my account with them. I don't care for bullying tactics, such as this. It is not necessary. I am currently and have been for the past year an unsatisfied customer. I cancelled my contract with SHS, yet they are using unethical tactics to keep me with their company. I no longer wish to be bothered by this company and this account need to be closed with a 0 balance I have paid them all that I am required to pay, yet they stated they are monitoring my home, but they are not because my alarm goes off and I have not gotten a call in the past 9 months. I told them I was law enforcement. I assuming they stopped monitoring my alarm.

  Business Response

  Date: 05/26/2023

  In response to BBB ID ******** for ****** *********: Upon review of the account for ****** *********, we at Safe Home Security show that the client has sent in a letter requesting the cancellation of their account.  Multiple representatives reached out to the client via their helpdesk ticket and phone calls and did not receive a response from the client. We attempted to contact the client again on May 26, 2023 and we were not able to leave a message due to a full mailbox. 
  
  At this time, we at Safe Home Security will be closing out the account as requested. Please allow up to 30 days for the cancellation process to finalize.  

• Initial Complaint

  Date:05/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** ******** home in July 2019. As part of that, I chose to have a security system installed during construction in exchange for a service contract. Near the end of the second year of service, I contacted *** ******** (**** ********) and asked them for the final bill. They responded, indicating that I was mistaken and that the contract term was for 3 years (that email exchange is attached and was previously shared with Safe Home Security). So, I paid my account through July 2022. In March 2022, I received a notice in the mail Safe Home that they had transferred the account from ***. However, since I had previously indicated to *** that I wanted to terminate, I didn't think much more about it. I don't use the security system and never intended to continue the monitoring services. In December 2022 I got a call from Safe Home Security telling me that my account was delinquent, and I had late fees assessed and so forth. I had never received an invoice or bill from them -- until after that call, starting in January 2023. I had offered to pay them for monthly service from August - December, but their agent informed me that I had a $400+ paydown to get out of the contract. I declined to pay for a contract extension that I never wanted as was never afforded the appropriate communications to even know what they were doing. Had they sent me an invoice sometime between March and July about the upcoming contract extension like a company normally would, I would have then reinforced my absolute intent to cancel the monitoring services at the conclusion of the initial contract term (3 years with **** ********), but there were no further communications from the company until 6 months later. They offered to let me out of my "current contract" by committing to a new 5-year term. When I declined, they offered me a 4-year term, then 3, then 2 as a "final offer". Their whole approach feels predatory. I offered to pay them for Aug-Dec which I thought was reasonable.

  Business Response

  Date: 05/15/2023

  The client owes 5 months to close a total of $179.95.  A credit has been placed on the account to clear out any other owed balances.  Once the client pays the $179.95 the account will be cancelled without further obligation.

• Initial Complaint

  Date:05/12/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  acct no.:756313
  Please cancel my brand new contract with Safe Home Security immediately because your Safe Home Security representative was fraudulently misleading and falsely represented your business and offer. I will not be a customer of an unethical and fraudulent company.
  Details of event:
  On April 19, 2023 at approximately 6:30 PM, Mr. M******* (representing Safe Home Security) knocked on our door and came in our house in saying "we" got a notice that your alarm system is out of date (while looking at his **** and looking at our home security system) and said yes, your system is outdated and needs to be updated. I wasn't sure what company he represented as he did not say. I assumed he was with the security company we were with at the time. I said," this is weird because I didn't call." and he said "yah, we are being proactive because of lawsuits, can't say much about it and we just need to update your card to 5G". I told Mr. M******* I did not have much time and he told me how to answer all the video questions to get through the contract fast and then told me "do not say that I told you what to say as it will take a lot longer". At this point, I realized it was a home security takeover and he said that my home security business is expensive and they could cut the price down to $46.99/ month. Mr. M******* said to call my security service on May 9th (knowing that it would be after the 3-day mark and that my contract was not over) to cancel our contract with them and they will say stuff, but just ignore them. Everything will be fine. The next day the technician put in a new card and set it up with Safe Home Security. No equipment was provided. My keypad front door lock did not work after that. I called and left messages with Mr. M******* as he said to call him for the next two weeks and not the Safe Home Security. Mr. M******* never responded to my calls or messages. Our front door lock still doesn't work.
  On May 9,2023, I called my home security company and they said they were sorry to hear that we were switching. Then the customer service representative said, "Your contract is not over, did the new business say that they were going to pay the remaining balance of your contract?" I said," no" and they said ""you still owe us over $1,000. I said don't cancel my contract and I will call the other company. I called Safe Home Security to explain my situation and I spoke with Cody. Cody said over and over "you WISH you could cancel your contract, you signed it". I've never dealt with such a crooked, fraudulent, and unethical company. Safe Home Security fraudulently mislead me into signing the contract. I demand that Safe Home Security immediately cancel my home security contract.

  Business Response

  Date: 05/22/2023

  ********* ** *****
  Regarding: Complainant: ****** *****
  Your Record Number: ********
  Dear Ms. ****:
  My name is Brandon, and I am the Customer Experience Manager for Safe Home Security. On behalf of Safe
  Home, I would like to thank you for allowing our office to review and respond to this complaint. I will provide you
  with our company’s position in the ensuing paragraphs of this response.
  We initially wanted to advise you that based on the totality of the circumstances and some apparent
  misunderstanding, we will agree to cancel the complainant’s agreement prematurely and with no further monetary
  obligation. Specifically, I wanted to advise you that their system will no longer be monitored once the complainant’s
  agreement with Safe Home is canceled. When a system is no longer monitored, this means that Safe Home and
  its affiliated monitoring companies will no longer be providing any emergency dispatch. Since our office agrees to
  prematurely cancel the agreement with no further monetary obligation at the complainant’s request, our office will
  NOT issue any refunds.
  While we have authorized the cancellation, we kindly request the return of the equipment. To facilitate the retrieval
  process, our office will be communicating with the complainant regarding the scheduling of a time and date for
  retrieval. As an alternative means of returning the equipment, we are willing to send the complainant a preaddressed
  and pre-paid label for the complainant to return the equipment without our assistance personally.
  We thank you in advance for your anticipated review of this response.
  Very Truly Yours,
  Brandon W.
  Customer Expectation Manager

  Customer Answer

  Date: 05/22/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution (cancellation of contract with no further payment) is satisfactory to me. I accept the alternative means of
  returning the equipment.  SHS will send the me a preaddressed and pre-paid label for me to return the one small security card that SHS put into our security panel and there is nothing else.
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:05/11/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried incessantly for many months to get confirmation from SHS regarding my notice of cessation of services. I will provide to you the documented emails that prove my attempts at cancellation. SHS had sent text messages that told me I needed to renew in order to avoid interruption of services. THEN, they later turned around and tried to use a clause in their contract that talks of "automatic" renewal unless canceled in writing by a specific date. As the emails will show, I tried to cancel service well before the date listed in a contract, that by the way, was never signed by me because SHS assumed the monitoring of our property as a result of obtaining my account from **** ******** ***. This has been an ongoing dialogue since September 2022, and today is May 10, 2023. I have sent all letters per their requests stating cessation of service. Now they are threatening with both Late and Finance Fees, PLUS submission of my account to a collection agency that will "affect my credit rating". This company deserves to be severely reprimanded for bullying its prior customers, and not allowing them to discontinue services even when they tried their best in good faith. SHS does not have an ethical thread in their business model, and the unsuspecting innocent consumer needs to be alerted to their unscrupulous business tactics. By the way, my personal credit rating is well above 800, displaying the fact that I have NEVER had an issue such as this over the past 50 years!
  It is my hope that the BBB can help me to resolve the attack dog tactics of SHS, especially in light of all of the supporting documentation that I am providing within the uploaded documents. As for penalty for bad and atrocious behavior by SHS, those decisions and consequences are beyond my scope of expertise, but common sense dictates that something needs to be done against this "company" that is taking obvious advantage over innocent homeowners.
  ******** ****

  Business Response

  Date: 05/15/2023

  Please see below - bottom line is cancel came in October 29th and that does not meet the deadline.  Although left out of the discussion that the deadline was not met, as a courtesy we will allow the agreement to be cancelled without further obligation.  Please allow 30 days for the process to complete and ignore any invoices you may receive prior to then.

   

   

  From: ******** **** [******************************]
  Sent: Saturday, October 29, 2022 4:17 PM
  To: docusign
  Cc: *****
  Subject: [EXTERNAL]Re: 36 month monitoring
  To whom it may concern:
  As of today, October 29, 2022, I will no longer require the use of your services for my home alarm
  monitoring. We did not renew a monitoring contract, and our present contract is due to expire in 2
  days.
  Please confirm receipt of this notification.
  Thank you.
  ******** ****
  Sent from my iPhone

  Customer Answer

  Date: 05/16/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ****

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My alarm system was having issues and a service technician was suppose to come and see the issue. The service technician came out and stated my system needed to be upgraded to their new systems and parts needed to be ordered and another technician would come out and get the system working. Safe home security fraudulently said I had to sign a new contract even for the first technician to even come out. Secondly the new technician never showed and my system was never upgraded and basically they haven’t been able to properly monitor my home for over almost two years and want to receive payment for a system they did not fix and monitoring that has not been able to be monitored. Their technicians never show to do their job and this had been over a whole year or more.

  Business Response

  Date: 05/08/2023

  *** ** ****
  
  
  ****** ******** ******* ****
  ** ****** ***
  ********* ** *****
  ****** ***** ********
  **** ***** ********
  
  *** ******* ********
  **** ******* ***** ***
  ******** ** *****
  ***** ********
  ****** ******************
  
  **** **** ******** ******* *******
  
  ** **** ** *** ********
  
  I am in review of
  the BBB complaint #******** concerning the account of ******* ********.
  
  In review of the
  account, I am showing a signed agreement via ******* ******** effective 6/11/2021
  for 36 months, with an auto renewal year to year, unless either party
  gives to the other at least sixty (60) days written notice, prior to expiration
  date, of intention to terminate this Agreement upon any expiration date.
  
  As of today, May 8, 2023 I am not showing a cancel letter on
  file.
  
  I have reviewed the signals on the system and show good
  signals up until  January 10, 2023.
  
  Their has been some sporadic test signals since then as the CBU
  (Cellular Back Up Unit in the Keypad) needs to be upgraded to the 4G CBU LTE
  network. Currently it still has the 3G LTE chip.
  
  The system still
  needs to be upgraded to the 4G CBU LTE Network.
  
  Please advise on
  when you would be available for our tech to come out and complete the services
  for you.
  
  Thank you kindly.
  
  Thank you,
  AnnMarie M****
  Collections  Manager
  Safe Home Security
  **** ****** ******
  *********** ** *****
  ****** ***** ********  *****

• Initial Complaint

  Date:05/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/20/2020, I received an email from Safe Home Security advising that my security panel was not responding.
  On 8/22/2020, I responded to their email stating that I was not aware of their company and that my security company was ******** ********. In July of 2020, I advised Safe Home Security that ******** had stopped monitoring my home security months prior and were not responding to phone calls. I had ******** ******** equipment removed and had been using *** for months prior to my correspondence in July 2020.
  
  Safe Home Security continued to take money out of my account until I advised the bank to stop them from automatically drafting money from my account. Recently I received a bill for $2,174.32. They are continuing to add fees to an account that I never had with them. I have been unable to get SHS to cancel the service that I didn't sign up for or to stop sending me bills for money that I do not owe. The bill and the email correspondence are attached to this complaint.

  Business Response

  Date: 05/16/2023

  Dear Ms. ******,

  
  We have received your BBB complaint ID # ********, and our
  response is as follows; You signed on April 12 ,2018  for a 60 month term
  at a monthly rate of $51.99. Per the ******** contract that was signed by
  ****** ****** , it stated that if he did wish to cancel he would have to pay
  90% of the remaining months left on the contract and a cancellation letter has
  to be provided .

  
  Back in 2020, Ms. ****** called in about the panel not
  responding but per the monitoring station the system was working fine until the
  switch to a different alarm system was made . We have reached out to the
  customer numerous times but Ms. ****** wasn’t allowing us to speak to the
  account holder which is Mr. ****** .

  
  Ms. ****** breached the contract by going to a different
  alarm system rightfully knowing that her husband was still in a contract with
  Safe Home Security .  Customer contract does not expire until 2024 due to
  the roll on the account per the contract that was signed .

  
  Mr. ****** will need to pay the buyout of $2,813.72 . We do
  have payment arrangement available .
  This is due no later than May 26th  , 2023 to
  avoid incurring any future late charges.

  
  A copy of your contract is attached.

  
  Thank you,
  Deanna H********
  Manager, Collections & Dispute Resolutions
  Safe Home Security
  ****** *************  *****
  **********************************

  Customer Answer

  Date: 05/19/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: There is no ****** ****** at this address and we took out the monitoring system because we could not get assistance when the alarm was going off all hours of the night. Nobody ever called to see why the alarm was going off so there was nobody monitoring it. We were never provided a number to contact anyone for help. We did not enter into any contact with your company. We didn’t even know that your company existed until we received the first email. Your company has very poor business practices and you’re taking advantage of seniors on a fixed income.
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 05/26/2023

  Please refer to our previous response, our stance has not changed. 

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an inoperable app and am not able to arm/disarm my alarm system remotely. I have tried calling since December 2022 but keep getting the run around. They do not respond to telephone messages, emails, or chats. If I am able to get someone to answer my call, they always say the same thing. They are experiencing heavy call volumes and will call me back within an hour, but no one ever calls me back and it has been months of the same thing.

  Business Response

  Date: 05/16/2023

  In Response to BBB ID ******** for ****** ****: Customer Service Quality Assurance Team Lead, Peter G******* has been in contact with the client. Below is the response. 

   

  Hi ******! 
  I would like to again say thank you for politely advocating for yourself and your family, and bringing your situation to my attention. Confirming what was discussed on our phone call today, your Interactive Services were turned off due to an in-office error in march, 2023, when you should have retained the same access level after upgrading to the 4G cellular network; because of this, and the severe lack of follow-up in rectifying the issue, I am more than happy to refund you the two months of service, at $44.99 per month. In addition, I am also confirming that the technician should not have charged you $89 for the service appointment in May, 2023, as it was essentially a follow-up service for the new CBU installation. Thus, we will also be refunding the $89 you paid, for a total refund of $178.98. I am notating your account about the resolution so that if/ when we are alerted to the BBB complaint you filed last week, we will be able to respond efficiently that you have been assisted. 
  Again, I apologize it had taken multiple phone calls, and two official complaints in order for you to receive an answer to your issue, and a resolution in general. Please do not hesitate to reach out to me directly at my email, *********************************, or call my direct extension at ###-###-####. I will be making sure our tech department reverts your account service to 'Interactive', and follow through with the refund discussed. I hope you and your family stay well, and stay safe! 
  Best, 
  Peter G******* 

• Initial Complaint

  Date:05/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been an ongoing problem since the early part of the contract. The back door warning has not worked since I got ot/ I was told it was my door. Then I was told it was a problem with the system and I would have to reset it. They would tell me over the phone. I cannot even understand my smart watch. So I let it go. My house was broken into 8 times before the police arrested him. That was only because a neighbor saw him, I lost my medic alert button.
  They would replace it for $5 a month plus starting my 5 year contract all over again. Or I could page $179 straight. I needed a new cord for my camera $25 but nothing could be done until account is caught up. Now I have no security unless someone breaks one of the front windows or enters through the front door. I do not even turn it on. I pay $69 / month for 5 years for nothing. To get out of the contract I have to pay 90% of remaining bill. So I lose any way I go while this "small family owned business" takes my money

  Business Response

  Date: 05/16/2023

  In Response to BBB ID ******** for ******* *****: 

  Upon review of the account for Ms. *****, we at Safe Home Security show that a replacement Medical Pendant was sent to the client and then returned to us at Safe Home Security, as the client did not want to pay for the replacement. 

  Unfortunately, lost or stolen items are not covered under warranty and the client is responsible for the cost of the replacement by either, paying for the part upfront or building it into their monthly rate. 

  We at Safe Home Security are more than willing to send a technician to service the existing system. At this time there is no past due balance as a credit was applied to the account. 

  Should the client wish to move forward with scheduling the technician, please call Senior Retention Manager, Taylor A***** at ###-###-####.

• Initial Complaint

  Date:05/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  it all begin around 2020 year after we moved we requested to terminate service a cancellation when they ask why we said because we had moved and we no longer needed the service,then the clerk said we needed to write a letter or send in an email ,okay we did that they said they would send a confirmation number but I don't remember receiving it so we found out last year money were being drafted out our account then called the bank to find out who is this person or company and stop payment because phone numbers the bank gave me wasn't recognized until we spoke to a third party told us they were working for safeguard security, then we communicated and sent email again for cancellation and now mr Alex is talking about buy out Claus,thats why we believe business with company is bad and not straightforward and customers need to know.

  Business Response

  Date: 05/02/2023

  *** ** ****
  
  
  ****** ******** ******* ****
  ** ****** ***
  ********* ** *****
  ****** ***** ********
  **** ***** ********
  
  *** ****** ******
  *** ********** ****
  ******** ** *****
  ***** ********
  ****** ******************
  
  **** **** ******** ******* *******
  
  ** **** ** *** ********
  
  I am in review of
  the BBB complaint #******** concerning the account of ****** ******.
  
  In review of the
  account, the account will be closed with no further penalty.
  
  Thank you kindly.
  
  Thank you,
  AnnMarie M****
  Collections  Manager
  Safe Home Security
  **** ****** ******
  *********** ** *****
  ****** ***** ********  *****

• Initial Complaint

  Date:05/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are not returning my calls

  Business Response

  Date: 05/16/2023

  In Response to BBB ID ******** for ****** ******:

  Upon review of the account for Mr. ******, we show that Senior Account Executive, Edgar C***, called the client on April 24th, 25th and May 2nd leaving messages for a call back. Mr. C*** spoke with the client on May 3rd, regarding the service appointment. The most recent communication with the client was on May 15th to confirm the service date.