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            Business ProfileAlexa Keeley Photography

            Photographer

            Contact Information

            Middletown, CT 06457-1632

            Visit Website
            (717) 870-3321

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            Middletown, CT 06457-1632
            BBB File Opened:
            5/13/2022
            Years in Business:
            7
            Business Started:
            12/30/2016
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Ms. Alexa Keeley, Owner
            Contact Information

            Customer Contact

            • Ms. Alexa Keeley, Owner
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: 8 tips for hiring a photographer

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Nancy M.

            05/11/2022

            Under no circumstances should anyone hire this photographer! Her contract is misleading. After paying for newborn pictures, the contract stated she chooses some of the best to edit and send electronically. She told my daughter that she would send all the thousands of raw photos for her as well. However, she sent 35 pictures which were not high quality and informed me that she destroyed all the rest of the shots. In addition, she had the nerve to post a picture of my granddaughter on her website without a release being signed. After a few attempts to resolve the issue by email by both my daughter and myself, she accused us of harassment and called the ********** Police Department. We have copies of all the contacts made, all of which were cordial. STEER CLEAR!

            Alexa Keeley Photography Response

            05/13/2022

            I am being harrassed by this customer. I have a formal contract which ***** ****** has signed. It says on the first page the customer will receive the top edited 35-40 images. NO WHERE does it say I deliver raw images. I DO NOT deliver raw images. ******* daughter also requested I send all raw images so someone else could edit my work. I do not allow this. I am very straight forward with what I provide my clients which was also stated in the the FIRST email response to ***** upon inquiry of the photoshoot. If this continues, I will be suing for defamation. I have all the paperwork and email correspondences as proof. Out of hundreds of clients, ***** is the only one that assumes she should receive many photos she did not pay for. I also only did a photoshoot for an hour. There are not thousands of photos.

            Alexa Keeley Photography Response

            05/13/2022

            Also, I have an email from the client's daughter saying she loved the photos. The photos are also high quality bc the files sizes prove that. I delete photos after the clients confirms they love the photos bc I have to make more space on my cards for more sessions. The lies in this review are insane. Any normal person can call BS on this!

            Alexa Keeley Photography Response

            05/13/2022

            Also, if the photos weren't high quality why would she want more of them? LOL

            Alexa Keeley Photography Response

            05/14/2022

            Also, the contract clearly states I can post the photos on my website. Clearly ***** failed to read any of the contract.

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            BBB Serving Connecticut

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