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Additional business information
On its website the business offers a "100% satisfaction guarantee" and "Your satisfaction is our gold standard. The guarantee? Forever." According to the BBB Code of Advertising, when using the term guarantee, the advertiser must clearly and conspicuously include a statement that the complete details can be seen prior to sale. These details must disclose any material limitations on the guarantee. Advertisers should only use satisfaction guarantee if the advertiser refunds the full purchase price of the advertised product or service at the consumer's request. Any material limitations or conditions that apply to the satisfaction guarantee must be clearly and conspicuously disclosed. BBB suggested that if its policy does not include refunding the full price at its customer's request that the business consider modifying these claims but did not receive a response.
At-a-glance
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Overview
Business Details
- Location of This Business
- 522 S Main St, Middletown, CT 06457-4215
- BBB File Opened:
- 7/1/1988
- Years in Business:
- 70
- Business Started:
- 1/1/1954
- Business Incorporated:
- 6/7/1968
- Type of Entity:
- Corporation
- Business Management
- Mr. Shawn McCann, Owner
- Mr. Jim Coleman, District Manager
- Mr. Carmen Coleman, Manager
- Contact Information
Principal
- Mr. Shawn McCann, Owner
Customer Contact
- Mr. Shawn McCann, Owner
- Additional Contact Information
Fax Numbers
- (860) 346-2154Primary Fax
Phone Numbers
- (860) 632-2217Other Phone
- (860) 583-3935Other Phone
- (860) 346-2154
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
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