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          Timex Corporation has 1 locations, listed below.

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            Business ProfileTimex Corporation

            Watch Manufacturers

            Contact Information

            555 Christian Rd

            Middlebury, CT 06762-3206

            Visit Website
            (203) 346-5000

            Customer Reviews

            1/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            73 complaints closed in last 3 years

            29 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 170

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers watches - manufacturing and retail.

            Business Details

            Location of This Business
            555 Christian Rd, Middlebury, CT 06762-3206
            BBB File Opened:
            2/2/2001
            Years in Business:
            170
            Business Started:
            1/1/1854
            Business Incorporated:
            11/12/1969
            Type of Entity:
            Corporation
            Alternate Business Name
            • Timex Group USA, Inc.
            Business Management
            • Mr. Gary Cohen, President
            Contact Information

            Principal

            • Mr. Gary Cohen, President
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            73 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I had sent a wrist watch for repair to Timex. The watch was under warranty. The watch was received by them on Dec-18, 2023. I have yet to receive the repaired item back or a commitment from Timex about when I can expect to receive it. Timex has not responded to my emails to them requesting an update. The repair reference number is US| Repair inquiry - ******| Jay I request BBB's intervention to get this issue resolved with Timex.
            Read More
            Read 72 More Complaints

            Customer Reviews

            14 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Scott S

            03/26/2024

            Pathetic customer service in almost every respect. I purchased a ~$100 watch that stopped working within a few months after purchase. No big deal. I attempted to follow instructions for warranty evaluation/repair. That is where everything went sideways. Took over 6 PAINFUL months to receive a watch back...and they couldn't even replace the watch I purchased with a like-for-like model (even though the watch I had purchased that failed was a new model!). Credit to the courteousness of the two customer service agents who I worked with, but aside from that, they were completely useless. I never ever leave negative reviews for anyone/anything, but when I tell you this experience was exceptional for how awful it was, I hope you can believe me. I want anyone who sees this to be very very cautious before purchasing anything of any value from Timex. The warranty/repair process was nearly impossible and no one follows up or ever has accurate information. If there was an option for zero-stars, that is what I would have chosen.

            Timex Corporation Response

            03/28/2024

            Hello, *****. I hope this finds you well. First and foremost, we would like to apologize for the inconvenience this whole experience has caused you. We will definitely respect your decision if you'd like to bring your business elsewhere. I was able to look into this case and based on the conversation you had with the first agent you spoke with, the replacement watch we sent the 1st time was approved by you so that's the watch we mailed in. You also choose the 2nd watch you recently received. We know that waiting for 6 months is unacceptable and we apologize for this. I know this might not change what happened but we recently had a system change hence the repair took longer than expected. We hope the new watch you received will last long for you to enjoy. Thanks, Timex Customer Service
            Read 13 More Customer Reviews

            Local BBB

            BBB Serving Connecticut

            More Info on Local BBB

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