Business ProfileforIon Solar Pros, LLC

On May 11, 2020, I purchased a residential solar panel system for my home from Ion Solar Pros for $40,210.94. The company made both verbal and written promises that the solar system would cover 100% of our home's energy needs so that we would no longer have to purchase electricity from the power company. We were further assured that the company had an 80% production guarantee incase the system did not perform as well as anticipated. This production guarantee was the main reason for choosing to move forward with Ion Solar. After two years with the system being operational, it is only producing roughly 60% of our home's energy needs. When we contacted the company about the 80% production guarantee, we were told that it does not exist. I have since found out that Ion Solar also falsely advertised this production guarantee to at least two of my neighbors. I have reached out to Ion Solar countless times. The two primary responses I have received are: we will look into solutions and get back to you (they haven't), that salesperson no longer works here so there is nothing we can do.