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Business Profile

Roofing Contractors

V. Nanfito Roofing & Siding, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father obtained a new roof in Spring 2024. Permit for the roof was pulled at time of work and never closed. Town inspection has not happen since last spring. My father is now selling the house. Nanfito did not disclose or follow about the open permit. They are not returning calls either.

    Business Response

    Date: 06/10/2025

    Dear *******,
    We appreciate you reaching out regarding the permit for your father’s roof. We understand how important this matter is, especially with the upcoming sale of the home, and we want to provide full clarity on the situation.
    After reviewing our records, we can confirm that the permit for the roofing work was officially closed on May 20, 2025. The town inspector visited the property, took the necessary photos, and completed the documentation required for closure. We sincerely apologize if this process took longer than expected or if there was any miscommunication along the way.
    We want to ensure you have all the information you need. If you would like a copy of the permit closure documentation, we would be happy to provide it. Additionally, if there are any further concerns or details you need clarified, please do not hesitate to reach out.
    At V. Nanfito Roofing & Siding, we take pride in delivering reliable service and maintaining open communication with our customers. We regret any frustration this may have caused and appreciate the opportunity to resolve this matter for you.
    Please let us know how we can assist further. You can reach us at [Your Contact Information], and we will be happy to provide any additional documentation or support needed.
    Best regards, BRIAN Z V. Nanfito Roofing & Siding, Inc. 

V. Nanfito Roofing & Siding, Inc. is BBB Accredited.

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