Complaints

This profile includes complaints for NV Perricone LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NV Perricone LLC

  639 Research Pkwy Meriden, CT 06450-7154

• 

  NV Perricone LLC

  35 Pleasant St Ste 1C Meriden, CT 06450-7596

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  I initially contacted PerriconeMD’s skin consultant through the phone number provided on the website. During the call, the representative attempted to upsell additional products, even though I had asked about a specific item. The conversation ended abruptly when the representative stated that she was "gracefully" leaving.
  
  Afterward, I searched for the product myself and found the Vitamin C product I was interested in. I noticed several sales were available and took advantage of the Cyber Monday promotion to place an order, adding a few additional items for my wife. I completed the purchase using PayPal.
  
  However, the next day, my order was cancelled, and the Cyber Monday sale had ended. Since then, I’ve encountered multiple issues: the contact number listed on your website is unresponsive, I am unable to log into my account, and my order was not reinstated. This situation leads me to feel as though my account may have been cancelled simply because I declined additional upsells during my initial call.
  
  As I am unable to reach your team directly, I kindly request the Better Business Bureau (BBB) to escalate this matter to PerriconeMD’s higher management. I believe other customers may be experiencing similar issues, and I ask that my order be reinstated with all the discounts that were applicable at the time of purchase.
  
  I look forward to your prompt resolution.

  Business Response

  Date: 12/04/2024

  The order was cancelled as the customer did not meet security requirements when placing the order, account is automatically disabled at this point.

  Customer Answer

  Date: 12/11/2024

  Hello

  The message received does not address the concern nor any resolution to the matter. It's a cookie cutter response. We kindly request BBB to have a secondary review on this matter please from business.

   

  Thank you

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on 10/27/24 for lots of skincare from Perricone MD. A box arrived on 10/31/24 that said it was from them, had the tracking info they’d sent me. But the items in the box were not what I ordered. They’d sent a box of skincare from a totally different brand, *********. I assumed this was an issue with their fulfillment company. I contacted them and they provided a return label. I went to the post office and sent it back. Tracking info confirmed they received my shipment on 11/12/24. I submitted both the tracking info saying they received it, as well as my original receipt from ****. All confirm that my return was received by Perricone MD, where I should have received my money back within 14 days. However when I emailed them to ask why I never got my refund, they claim they can’t find my return in their warehouse. This claim was made by them on 11/26/24. My complaint is because we all have proof they received my return box, it should not be my responsibility to pay for them losing it in their warehouse. I should get my money back because I fulfilled my part of the return process. This all feels like a scam.

  Business Response

  Date: 12/04/2024

  This order has been refunded

  Customer Answer

  Date: 12/05/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They refunded the order only after I filed here, thank you for helping me resolve this. 
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:11/15/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product
  Not delivered, no phone number r or live contact. Kept repeating and asking for my information. No place to upload documents after I filled out. Please help.
  Said delivery was on November 15 but said delivered on 13. No signatures or anything validating delivery. I have been trying to speak with a person. Total scam in their lack of response Just keeps asking me the same questions. I am going to my bank today

  Customer Answer

  Date: 11/18/2024

  I filed a. Complaint about Perricone MD. I would like to cancel that. The only thing they needed was better communication about the order. They kept saying it was to be delivered but I went to my mailbox and it was there. It was actually safer than leaving on front porch. If I could have spoken with a human and had some communication, I probably would not have filed in the first place. Please cancel my complaint. Have to check on contents but pretty sure it is ok. Thank you for being there.

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two moisturizers from Perricone MD’s official website. One of the product (*** ***** *********** *********** *** **) gave me serious skin reactions. I had terrible rash and breakouts and peeling skin over the three days of using the product. The symptoms were relieved the day after stop using it and nothing else had changed in my routine. I reached out to customer service to request a refund for this product. Answered numerous questions from them including providing pictures they requested, yet were not able to get a refund or a response after the last round of communication. The associated enquiry number is *********. It should not be this difficult to refund for a skincare product that cause skin issues for a customer.

  Business Response

  Date: 11/27/2024

  refund was processed for this product

  Business Response

  Date: 11/27/2024

  refund has been processed

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their Perricone MD Smoothing and Firming Trio Kit, and one of the products, the Cold Plasma+ Serum, arrived with a "Best Before" date that had already passed. I confirmed this by checking the batch code online and calling their Help Center at ###-###-####.
  
  Since August 2, 2024, I have contacted their Customer Service team multiple times, yet I have not received any resolution. Instead, I have been asked to repeatedly provide the same information and photos, which I have done promptly. Below is a timeline of my attempts to resolve this issue:
  
  August 2, 2024: Submitted my initial claim with the batch code and photos. Instead of receiving assistance, I was advised to call the Help Center at ###-###-####, where a specialist confirmed the product "Best Before" date had passed and assured me that the issue would be resolved.
  August 7, 2024: Sent another message asking for the status of my case. In response, I was asked to upload the image of my product AGAIN.
  August 8, 2024: The Customer Care Team confirmed that my case would be investigated within 2-3 days.
  August 15, 2024: I asked about the status of my case again and received a generic response asking for the same information I had already provided multiple times.
  August 22, 2024: I was informed that my issue has been forwarded to the relevant department for investigation. Shockingly, I was told to reach out if there were no updates by December 8, 2024 — more than FOUR months after my initial complaint!
  This level of inefficiency and disregard for customer concerns is amazing. I have never experienced such frustrating delays, repeated requests for the same information, and a complete lack of urgency in resolving a simple issue.

• Initial Complaint

  Date:08/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a case of water from this company for $30. It says free delivery. I was issued a receipt for the $30 with 0 tax and 0 shipping. I received no other confirmation. While checking my bank statement I saw that this company charged me $60. Although I payed with **** my **** account doesn't show the transaction. I attempted to contact the company by phone and was put on an endless loop. I have submitted an email compliant and haven't received a reply.

  Customer Answer

  Date: 08/15/2024

  I had filed a complaint against a company and since filing it I have been able to get in contact with the company and my issue has been resolved. Can I cancel the complaint?

  **** **** ****** ******* ****************************

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Perricone MD has a misleading returns policy. I ordered a number of products to try after reading this statement on their returns policy
  “ We believe in science-based health and beauty innovations, backed by research and clinically tested results. We want you to be 100% satisfied with your purchase and stand by the superior quality of our products.”.
  
  I was surprised when I tried to return 2 items that further down in the returns information they state that
  “ We cannot accept returns on products that have been used.”.
  
  My mistake for not fully reading their policy, as I have bought Perricone products from third party stores such as Nordstroms that happily takes back any product that you’re unhappy with.
  
  How do you test a product if that means you’re stuck with something that you’re not happy with or have a back skin reaction to? In this case, I’ve wasted money on some very expensive products.
  
  When I asked Perricone how they intend to make me “100% satisfied”, the response was only to provide the full return policy. The customer service person I spoke to did agree that the policy was confusing. At the least, they should remove the statement that they want clients to be 100% satisfied, as that is certainly not the case in this situation.

  Business Response

  Date: 08/14/2024

  Hello,

  The customer has been informed that as per the terms and conditions on the website we will accept unopened and unused products.  All products have been used.

   

  Customer Answer

  Date: 08/14/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  Their policy states that “We believe in science-based health and beauty innovations, backed by research and clinically tested results. We want you to be 100% satisfied with your purchase and stand by the superior quality of our products.”.

  I would like a response from Perricone how they intend to resolve this issue so that I am 100% satisfied. They have made no effort to suggest a resolution. If Perricone does not intend to work with a consumer to make them “100% satisfied “ , they should remove that statement from their website. 
  

  My expectation would be that they provide me a store credit in lieu of accepting a refund for the products that I tested which did not work for me.  
  

  Of note, I entered my feedback onto their website for 2 products that I bought and tested which did not work for me. Interestingly, neither of my consumer feedback inputs have shown up on their website. 

  
  Sincerely,
  
  
  
  ********* ********

• Initial Complaint

  Date:05/06/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal customer of PerriconeMD skincare products for probably ~25 years, since I had the pleasure of meeting Dr. Perricone in person at the ********* in my local mall. On Dec. 26, 2023 I took advantage of a fantastic online holiday sale and purchased their Cold Plasma Advanced Serum at an amazing price. Everything was fine until recently. Now suddenly, PerriconeMD is spamming me: I'm getting 10 or more marketing emails per day. It seems like every couple of hours they're sending me another email. It's rude/obnoxious/intrusive. The "Unsubscribe" link doesn't stop it; and my email request to their customer service email address hasn't stopped it. Indeed, I've received no response from the company. I want this harassing intrusion into my email box to STOP! (NB: I'd be okay with a return to an occasional email (e.g., one per week) to notify me of sales, but not every day, and certainly not 10 or more times per day. If this company cannot market responsibly, then I want to be completely removed from their distribution list.)
  
  *****
  Footnote: I just discovered, that in 2020, Dr. Perricone sold his once wonderful company to a ******* company called *** *** ****** a/k/a *** ******** ***. *** is an internet technology (SaaS) platform that sells all sorts of stuff online, including supplements. I wonder whether Dr. Perricone is still involved in the biz he founded. Perhaps he merely licensed the continued use of his name to *** and then retired. But I do know that, like the *** the ** has stronger privacy laws than we do in the US, and they enforce them. Would be interesting to know whether *** is violating ** privacy laws by implementing spammy marketing practices.

  Customer Answer

  Date: 05/06/2024

  Hi,

  My first name is **********.  (However, Perricone probably doesn't have my full name because my payment processor may have only used my first initial.)  Please let me know if you need anything else.  Thank you.

• Initial Complaint

  Date:04/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Approximately December 9 , 2023, I realized I had been signed up through ******** for a subscription from Perricone rather than the one time purchase I thought I was making. I had received 2 -3 subsciption deliveries before I realized it. Although I had difficulty reaching someone at Perricone, I did finally, and I was told they would cancel my April order and if I wanted to continue the subscription it would be at half price and I should call before June 9th with my decision. I was satisfied with that response, but on or about April 11th, my bank statement showed an automatic shipment from Perricone of slightly over $239. I spent an hour trying to get hold of someone to ask to cancel my order. When I miraculously did reach a representative, she gave me an email address to contact Perricone because I had made the purchase through ********. However I just received the email back as undeliverable. I want them to cancel this order that they deceptively lured me into by making it extremely difficult to tell it was a subscription, and then they have been almost impossible to reach since. I am appalled at the way they run their business. Can you help? Thanks

  Business Response

  Date: 05/17/2024

  Hello,

  I am unable to locate the account for this customer.  Please ask her to provide an email address connected to her account or an order number to enable me to assist?

  Regards,

  Sue

  Customer Answer

  Date: 05/24/2024

  I did not receive your email asking for my email address,  My email address to send to the company is **************************    Please let me know how I  may get this information to the company if you have closed my file.  Again, this is the first email I have seen since I sent you my complaint, and I would like to send my email address as requested by the company.  Ia there a way to reopen the file?  Please let me know what my recourse it.  Thank you, ****** ******, ***************************

  Customer Answer

  Date: 06/04/2024

  Hi and thanks so much.  Please send my email address, *************************** to NV Perricone.   Unfortunately, I do not have an order number from ********, from whom I first ordered, and nothing but the product is included when an order is delivered.  I think another delivery will be made to me the first week in June, which I do not want either and was hoping the matter would be resolved before the next delivery.  Thank you very much for your consideration, and I am happy to provide any additional information.  Thank you for your time and consideration, and I appreciate NV Perricone's time and attention also. 

  Customer Answer

  Date: 07/05/2024

  I wanted to let you know I was  to reach Perricone ******** ( which I had not been able to reach and which led me to file my complaint with you against Perricone), and I am now in the process of resolving it.  Thanks so very much for all of your assistance; I appreciate it.  Best, ****** ******

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one of their products which in total was only $55. That’s all I wanted and today they took $226 out my account and my rent check bounced. I never ever told them to do a reoccurring bill and take money out I want my money back. I do t have money like that

  Business Response

  Date: 02/08/2024

  As per our Affiliate ***** ****** - this business facilitates this subscription program.

  "Customer placed her first initial order on January 5, 2024, at which time she was signed up auto shipment.
  
  Second shipment was attempted but the authorization was declined so the items were restocked and the order never shipped.  Customer was not billed and the account has been cancelled as of January 6, 2024."

  Please let us know if there is anything further we can do to assist.

  Perricone MD

  Customer Answer

  Date: 02/11/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********** *******