We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Improvement

Next Level Building Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with Next Level Building in November of 2023 to remodel our kitchen, install two windows, and paint the entire first floor of our home at ** ****** ***** *****, in ********** **. The cabinets were ordered, but came in wrong (due to the cabinet company's error). The cabinets were reordered and came in in September of 2024. We paid Next Level Building, $13,982.50 as a down payment in November of 2023. We paid an additional $15,570 at various times during the job for cabinet installation, electrical work, sheetrocking, etc. During the job, we had two workers quit, as we learned later, because he wasn't paying them. He bought in individuals, who we again learned later, who were not certified to do electrical work and plumbing. The final straw for us occured on Sunday, November 9, 2024. Wil F*******, the contractor for Next Level Building came to the work site under the influence of some substance. He was asking for more money again and started swearing loudly. He had a 3rd electrician working on the project that day (who was certified). He started again asking for more money and was yelling and swearing. I told him I wasn't going to listen to him and walked away from him. He then asked to speak with me again quietly and told me at that time he was on a substance, *****, and that his company had no money because he had misappropriated the funds from our job. He then left the site and the electrician, who was certified, worked the remainder of the day. The next day, I told Wil F******* he wasn't to return to the job and sent him a letter outlining the reasons. Currently we still need to have electrical work, painting, two windows to be installed (which we paid for already), and finish work on the cabinets. We have paid him $29,462.50. It will probably cost us another $20,000 to now complete the work.

  • Initial Complaint

    Date:08/27/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 16th 2024 I signed a contract and gave the owned of Next Level Building William F******* a check for $12,772.75 for a new roof on my residence. Since that date I have not had my roof done. Now the owner has stopped returning my calls. we have been in contact over the last few months. I have text messages and in those messages he has promised on multiple dates to complete the work and has never showed up.

  • Initial Complaint

    Date:08/23/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with this business on April 17, 2024. The contract was for 3 windows - a 10ft bay window and 2 standard size windows. The contract also included the removal of a retractable awning. As of August 23, 2024 nothing has been done. he told me the bay window came in broken and that he reordered it. I have my doubts about this. i don't think the window was ever ordered. plus the other windows were never put in and the awning was never taken down. he hasn't been at my residence since April 17, 2024.

    now he's is giving me the run around. he won't answer my texts or calls.

    he actually agreed that if the window didn't come in by August 21, 2024 he would refund my money and cancel the entire contract. i paid the company an $8,000 deposit. I just want my money back.

Next Level Building Services LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.