Business ProfileforA Action Appliance Repair LLC

I filled out their appointment scheduling form on the website, which advertises that once you do that, it's "all set" and they would give you a call to confirm. I did get a call, but to tell me that actually had no techs available for my date so would need to reschedule. A bit of bait and switch but fine. I scheduled a date to have my fridge repaired. It was cooling but only to around 40 degrees. I provided the person on the phone all the information they requested and answered all their questions, sent make/model info and pictures. As advertised they did not charge me a service fee upfront. The tech arrived and ran some diagnostic codes on my fridge. Within about 5 minutes he informed me it was a problem that his company doesn't repair and doesn't staff qualified techs to repair and I'd have to call someone else. For a fridge not cooling, the only thing it's intended to do, this was surprising. He then charged me $204 for the service call, even though I did not decline the repair, they just didn't have the right people staffed for it. This service fee is also much higher than big brand repair shops. Had they been upfront they're not a full service repair shop I most likely wouldn't have rolled the dice knowing I'd be on the hook even if I didn't decline the repair. I called the office and asked to split the service fee, given I realize there are costs to even sending someone out. They declined and offered me $50. They confirmed they don't staff qualified techs for refrigerant leaks. They advertise fridge repairs of all major brands and for cooling issues. There's no mention of not being able to fix a refrigerant leak. Had they asked more questions ahead of time this all could have been avoided. I called Sears the next day and they resolved within a few hours. The service fee of $139 was lower than action and applied towards my repair. Short story - if your fridge isn't working, go somewhere else.