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Find a Location

OnlineBookClub.org LLC has 1 locations, listed below.

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    Business ProfileforOnlineBookClub.org LLC

    E-Books
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.4/5stars

    Average of 121 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    11 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/25/2023

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    OnlineBookClub.org LLC offers advertising as well as book marketing services to book publishers and authors.

    Business Details

    Location of This Business
    901 Main St, Manchester, CT 06040-6008
    BBB File Opened:
    10/25/2018
    Years in Business:
    18
    Business Started:
    1/1/2006
    Business Incorporated:
    8/8/2016
    Accredited Since:
    9/25/2023
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    Business Management
    • Mr. Scott Hughes, President
    • Ms. Sarah Elizabeth Summers, Executive Assistant
    Contact Information

    Principal

    • Mr. Scott Hughes, President

    Customer Contact

    • Ms. Sarah Elizabeth Summers, Executive Assistant
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    18 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/31/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I accepted an assignment as a freelance reviewer for OnlineBookClub.org and I have had my first paid review accepted and published. I am awaiting a $5 payment for the review. I have fulfilled all of the requirements to receive payment. Prior to obtaining payment through a verified ****** account, I have been issued a new requirement to upload a "selfie with government issued photo identification clearly visibly in the picture". This was never a described or agreed upon condition of payment. The company has no stated privacy policy available on their website and the company provides no information about how sensitive personal information will be used, stored or protected. I have expressed my privacy and security concerns to the company and informed them that I do not have identification that can be used to comply this request. I am including the transcript of my messaging interaction with representatives of the company. The final exchange (also copied below) summarizes the issue: Thank you for reaching out. We understand your concerns about your privacy, and we assure you that your details stay private. These measures were not in place before, but have been effected to prevent fraudulent activities by members who work against our rules and guidelines. We do hope that you understand and will reconsider complying. This is response unacceptable. Your assurance about my privacy can not be trusted since your company provides no information about how sensitive personal information will be used, stored or protected. Photo id was not an initial requirement for payment. I have completed all of the requirements as set out on your website for this review and you have published the work I produced.
    Read More

    Customer Reviews

    121 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alexa P

    5 stars

    04/19/2024

    I've had such a positive experience with this website. The platform offers a vibrant community of book lovers, providing opportunities to engage in meaningful discussions, discover new titles, and connect with fellow readers. I appreciate the diverse range of books featured on the site and the user-friendly interface, which makes navigation seamless. Nonetheless, my experience has been nothing but enjoyable, and I look forward to continued participation in the community.

    Local BBB

    BBB Serving Connecticut

    BBB Reports On

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