Plumber
Geo Plumbing & Heating LLCAbout
This business has 1 alert
Important information
- Advertising Review:In October 2022, BBB contacted Geo Plumbing & Heating regarding claims in its advertising.
The business offers a "1-Year Warranty." Under the BBB Code of Advertising, when using the terms guarantee or warranty, the advertiser must clearly and conspicuously include a statement that the complete details can be seen prior to sale. These details should disclose any material limitations on the warranty. The business did not respond to BBB or add the terms of its warranty to its advertising.
Its website states "Satisfaction Guaranteed." Advertisers should only use satisfaction guarantee or similar representations in advertising if the advertiser refunds the full purchase price of the advertised product or service at the consumer's request. Any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed. The business did not respond to BBB's request that it consider modifying this statement if its policy does not include refunding the full price at a customer's request.
Its Google page includes the statement "OVER 35 YEARS EXPERIENCE OWNER OPERATED LICENSED AND INSURED MASTER PLUMBER A RATING WITH THE BBB." A business may advertise its BBB grade rating as long as it is truthful, is done in a media that can be immediately changed if the rating changes, and does not imply BBB endorsement or affiliation. BBB requested that the business make this correction but did not receive a reply..
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