Business ProfileforFranchise World Headquarters LLC

On 3/29, I tried to open my subway app. It was down again, so I had to re-log in. I looked for my saved Subway gift cards which were added into my account, and they were gone. I contacted Subway by their page online. I received something saying they would forward the inquiry to the appropriate areas for further review. On 4/3, I received something from Gift Card Services, asking for the full gift card number. (I had 5)! I immediately sent them. On 4/4, I received communication saying that if the cards were lost, stolen, damaged, etc. they could not be replaced, but could I if provide if they were registered (which they were in the app), and I had proof of purchase. I wrote back saying they were registered as they were in the app, and I'd really like to speak to someone, and I had proof of purchase. On 4/8, I wrote again asking for a reply. On 4/10, I still had not heard back, so I wrote again, telling them I might have to contact the BBB. Also, I had spoken to a Subway employee who said it sounds like it happened when Subway updated their loyalty app. Asked them to please reply. On 4/11, I finally heard back. Same stuff...provide a photo of gift cards, etc. I sent them pictures of all gift cards and again told them they had been in the app. It is 4/16, and I have not heard anything back, so I am following thru and contacting the BBB. I need to know what happened to my Subway cards! Are they out there somewhere? I've tried to re-register them on the app, and I constantly get errors. I have tried to call Subway corporate, and can't get thru to a live person. They seem to not care about their customers. Here is the info that was on the correspondence: ****************** *********** One last thing--I had used some of the money on a couple of the cards. Each card was worth $15 (5 cards).