Business ProfileforConnecticut Safe Water, Inc.

We signed a $3,000 contract with Jim in April of 2023 to install a full house water treatment system. After many attempts at trying to schedule an appointment, we were told by Jim that he would just drain the filter through our septic system, even though that is against CT health code. He then gave us an option to spend ANOTHER $3,000 to put a dry well for drainage. He looked thoroughly at our systems and never mentioned the need for any such thing at our original appointment. Since that time, it has been an absolute nightmare. We have pleaded for him to return the deposit on our filtration system because no work has been done and we have not received any services and yet our money has been held hostage. He has claimed he already cut a check for us, yet never gave us said check. He has since made multiple excuses (sick family members, partners that are out of the country that have the check in their vault, the list goes on). It had been months of back and forth until we finally decided to file through small claims court. Please beware of this business! We have still not received our $3,000 and are losing hope that we will.