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          Gengras Volvo Cars East Hartford has 1 locations, listed below.

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            Business ProfileGengras Volvo Cars East Hartford

            New Car Dealers

            Contact Information

            540 Connecticut Blvd

            Hartford, CT 06108-3224

            Visit Website
            (860) 289-3461

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            Gengras Motor Cars, Inc. offers new and used automobile sales, service and parts.

            Business Details

            Location of This Business
            540 Connecticut Blvd, Hartford, CT 06108-3224
            BBB File Opened:
            6/19/2003
            Years in Business:
            42
            Business Started:
            5/1/1982
            Business Incorporated:
            12/12/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Gengras Motor Cars Inc.
            • CCS Group, Inc.
            Business Management
            • Mr. E. Clayton Gengras Jr., Owner
            • Ms. Amy Sanchez, Executive Assistant
            Contact Information

            Principal

            • Mr. E. Clayton Gengras Jr., Owner
            • Ms. Amy Sanchez, Executive Assistant

            Customer Contact

            • Ms. Amy Sanchez, Executive Assistant
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/16/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            July 14th 2022 I purchased a **** Volvo 2022 I had so many problems in the first week thru the 5th month It was in service 5x in those 5mths this caused alot of stress and inconveniences Got stranded in a parking lot car would not open another time got locked out everything was dead. heating/defrostcontrols froze@ many more issues They ended up giving me a brand new car 2023which was appreciated but unfortunately The first week with only 200 miles replicated the 2022 need a new thermostat for coolant system been into service 3x only 3wks old. I go to start the car in a parking lot in a.m. hours it does not start saysVEHICLE KEY NOT BEING DETECTED while key is sitting on the console scary it took 4x without starting then put in the cupholder it started this is pretty bad and not safe I can be stranded anywhere when it decides to do this which is inconsistent and I'm on the road alot go long distances with a child there are no fixs service had the car for a week could not replicate it 4 days later happened again to me This is OUTRAGOUS that I have to ride around with a car like this that is brand new it is NOT RELIABLE every week its something else UNAVAILABLE FOR YOUR SAFETY keeps popping up.Im afraid I'm going to get locked out of the car. Its only 5wks old Gengras is pushing it on the Volvo rep and ignoring this now. This was a car I thought I could trust and highly talked about that's why I purchased it after leasing cars for years. So distraught over this so stressful and many inconveniences it's causing. I paid alot of money for this car I want a BUY BACK and a REFUND of my downpayment back ASAP I do not want to continue driving a Volvo This should not be happening with a brand new car This is Ludicrous that I have to go through this I hope this matter gets resolved with a buy back and refund ASAP
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            LAUREN l.

            01/27/2023

            July 14th 2022 I purchased a 2022 XC60 Volvo. In the first week I got Locked out of the car in a parking lot . Have had multiple issues and problems. alot of stress and conveniences. Being on the road alot was a big concern and scary especially with a child in the car. Had the car into service 5 times within the first 5 months !! This car was not reliable nor was it safe . You would never know what was going to happen next . They had to replace a module, fuse thermostat. Controls on the infotainment system froze couldn't use the heat /defrost. System is awful! Got locked out of the car again 5 months later . I wanted a buy back and my downpayment back . They decided to give me a brand new 2023 XC60 . Well the first week into having the NEW car with 200 miles on it , it was replicating the 2022 with the coolant light coming on needing service. Back to service for a thermostat!! Next in a PARKING LOT I put the keys farb on the console A warning comes on saying KEYS NOT BEING DETECTED car would not start. 2XTIMES then put farb into cuphoplder it started !! Big SAFETY ISSUE! Back to service 2nd time .they say needed a battery.NOT!!! happened again . Then started the car..SCREEN WENT BLACK for a few seconds and said UNAVAILABLE FOR YOUR SAFETY!! Scary !! This is a brand new car!! These cars are not reliable, safe or trusting! I want my downpayment back of 25,000.00 and BUY BACK ASAP. I am not comfortable driving this car on the road and long distances which I do every week and with a child in the car. This has been dragged out and I've been ignored . This is the second car and there are still big problems with it. The excuses are it needs updates. I never heard of so many updates in a brand new car! The computer system is bad. There are so many glitches in these cars . I need a buy back ASAP!! BUYER BEWARE

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