We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Companies

Aetna Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Reviews

This profile includes reviews for Aetna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Aetna Inc. has 169 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.09

    Average of 363 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kli G

      Date: 07/25/2025

      This insurance covers nothing and even charges extra to use it and ive spent thousands out of pocket and none of it goes toward deductible so I am not sure what use this is, it doesn't cover meds or peptides or testosterone or bloodwork or a good PT it take $5 off a bad PT and it takes $10 off an xray but a $200 charge for using it in the first place. Do yourself a favor and Google search your city for walk in MRI. Walk in Xray. Walk in lab tests. Walk in consultation for hormones and peptides. Call around cus prices vary but you'll find some good deals. Groupon had some of the best help I have received and the most knowledgeable help was on Groupon for $30 to get my Thyroid and Testosterone fixed and I had hit early menopause but actually came out of menopause and BPC-157 healed 90% of my injuries but insurance wont cover anything helpful they just want to feed you drugs.

    • Miranda A

      Date: 07/21/2025

      30+ days nothing for labor and delivery submitted proof, 3 way call with hospital to get the right proof. Still nothing now they are telling me proof is still not good enough. Wow go with ***** people

    • Robyn C

      Date: 07/17/2025

      I was seeking a plan through the affordable care act and got the Aetnacvs HMO. While it may be "less expensive" than others it is useless. Horrible customer service who have literally no idea what they are talking about nor could I understand a word out of their mouths. ABSOLUTELY HORRIBLE ALL THE WAY AROUND. DON'T WASTE YOUR TIME OR MONEY.

    • Andrea H

      Date: 07/11/2025

      I’ve had constant harassment about their healthy home visit program. I’ve told them no. They have called me three times this week about this program which I have said NO to and have said no to since I signed up for this insurance in January. So thrilled to find they won’t be offering insurance in ******* in 2026, saves me the trouble of canceling it.

    • silvana H

      Date: 07/10/2025

      The personnel are not knowledgeable, zero customer service skills, I had to fight for payments because they do not want to give the benefits they promised
      This one is one of the worst insurances in the market

    • Alan D

      Date: 07/09/2025

      My complaint concerns their OTC practice and policy's of restricting customers from purchasing brands such as ********* , **** ******* , etc. They refused to sell the products in my cart at CVS (Aetna owns CVS) I can order it at Walmart , but Aetna restricts all mail order and because must be picked up at walmart (a 60 mile trip) I feel they discriminate against people using their health card because of all the stupid restrictions.

    • Shannon A

      Date: 07/02/2025

      I am extremely disappointed with Aetna. I was charged $600 for a blood test ordered by my doctor that was not covered by insurance. I had no idea this bloodwork would not be covered by my insurance, because no one told me. When I got my bill, I immediately contacted Aetna and asked if I could appeal the charge. They told me how, and I appealed it, and Aetna denied it, stating that the test I got was not covered by insurance. Of course it's not, that's why I was appealing the charge. I am appalled at the way this has been handled, and the fact that I have no other recourse. Aetna is not patient friendly at all. Now I am stuck with a several hundred dollar bill that I am unable to pay.

    • Dara S

      Date: 06/30/2025

      They have very rude customer service and gets very aggravated when asking questions and didn't get any answers to my question

    • Hortancia L

      Date: 06/27/2025

      I am writing to formally file a complaint against Aetna regarding the reduction of authorized service hours for my mother’s care, despite assurances made during a recent hearing that those hours would be restored and reimbursed. As of today, no action has been taken to honor that decision.
      Additionally, I have reason to believe that Aetna may still be billing Medicaid for services that were not rendered due to the reduction in hours. They took the money during the time my hours were reduced. The hearing officer granted me reimbursement for those hours dated from March 13, 2025-June 2025. The case manager would not speak to me about those hours. This raises serious concerns about potential Medicaid fraud and ethical misconduct.
      I have attempted to contact the AETNA fraud department multiple times., but my calls have gone unanswered, this lack of communication and accountability has caused significant distress and hardship.
      I respectfully request that this matter be investigated thoroughly. I am prepared to provide documentation, including hearing records, service logs, and communications, to support my claims.

    • Sean G

      Date: 06/25/2025

      It is hard to even come up with rating. This company is not abiding by the Medicare guidelines. They do not provide case management assistance without a 5 to 10 day waiting period. They do not provide effective assistance to determine the best care options for your loved ones, and they only provide 24 hour notice of discharge. If you want to spend your money wisely and ensure that you are getting good, do not use Aetna.

    Aetna Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.