Complaints
This profile includes complaints for Eversource Energy's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 425 total complaints in the last 3 years.
- 137 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed my credit report because I had been receiving notifications stating that something had been sent to collections, and when I looked at my credit report, I saw this bill, Eversource, for $779.93. I have been in financial hardship, also applied for fuel assistance. I will need Eversource to remove this from my credit report. and set me up with low monthly payments, while I reapply for fuel assistance.
Business Response
Date: 12/18/2025
We understand the customer’s concerns and appreciate the opportunity to review this matter.
Our records indicate the outstanding balance was referred to an external collection agency after the account became inactive. Once a balance has been placed with a third-party collection agency, Eversource no longer has the ability to establish payment arrangements or modify credit reporting on that balance.
At this time, the only option for discussing monthly payment arrangements or settlement options is for the customer to contact the collection agency directly, as they now manage the account and associated reporting.
Payment plans through Eversource are only available when there is active electric service in the customer’s name.
We encourage the customer to continue pursuing fuel assistance, as approval may provide additional options. Eversource remains available to assist with any future service establishment or billing questions.Customer Answer
Date: 12/18/2025
Complaint: REMOVED
I am rejecting this response because: i do have an active account with Eversource check your records. Also this account you sent to collectuon was and has fuel assistance attached to it. Ill write letter to the REMOVED. And furthermore this account can be retireved as the same way sent it over there.
Sincerely,
REMOVEDInitial Complaint
Date:12/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email on December 9, 2025 that my electric would be turned off on December 22, 2025 if I did not come up with $6102.00 that I have in back charges. When I looked into a payment plan I would need to pay at least $450.00 to enroll in one, with the monthly payments coming to $650.00 thereafter. I have been on a $225.00 payment plan for the last couple years due to financial hardship. I have paid $225.00 within the last 30 days. I now have 13 days to come up with $450.00 or have my power shut off. I am a single mother of a 16 year old diagnosed with autism. I do not receive child support. I am in debt with credit card companies. I attempted to pay $225.00 today, as I got paid today, but Eversource is unwilling to take any payment less than $450.00. It is unreasonable to give someone 13 days to come up with that type of money and then expect $650.00 per month thereafter when I've been paying $225.00 for years.Business Response
Date: 12/12/2025
A review of the account shows that a payment was returned so the arrangement defaulted. In order for the customer to get back on the arrangement she would need to make up the missed payment.Initial Complaint
Date:12/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint because the company continues to report inaccurate information on my credit report. These errors are harming my credit score and negatively impacting my financial well-being, despite my repeated efforts to resolve the issue directly with them. As the problem remains unresolved and continues to cause damage, I am seeking the assistance of the Better Business Bureau to ensure a thorough and timely review. I request that the company promptly correct or remove the incorrect entries from my credit report. Thank you for your attention and assistance in resolving this matter.
REMOVED9/1/2019 $0Business Response
Date: 12/12/2025
A review of the account shows that there is a balance from the address showing on the customer's id. If the customer wants to pay the balance, she can reach out to our credit department on ###-###-####Initial Complaint
Date:12/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Mom's electric service was discontinued in January due to financial and the company has said that they restored service several times but she is still suffering without electricity.Business Response
Date: 12/08/2025
A review of the account shows that the customer needs to
hire an electrician to fix the weather head before service can be restored.Initial Complaint
Date:12/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Eversource sent a letter about work being done that needed to have electric shut off for 7 hours. That was yesterday I called to confirm they said yes confirmed. Hours later I found out from my neighbor Eversource could not find enough workers to do the job so it was bumped to tomorrow. Now it is tomorrow and I have heard nothing from them. Waiting another day when I could be working!!
This company has no regard for their clients!! They just don’t give a damn!!Business Response
Date: 12/04/2025
Whenever there is a postponement of planned services customers that have already received a letter, will get a phone call informing of the new date and time .Initial Complaint
Date:11/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was on a payment plan from last November until April of this year and I paid $486 in March I and $402 for 6 months. In march they told me I had a $1800 credit and told me not to pay my bill I received a letter in June or July stating I owed them 2 months of bills I have went back and forth with them and I canceled my account and they say I owe 1200 dollars I am so sick of this company please help me to understand this . I had someone look over my bills and they told me it didn't add up. Please help meBusiness Response
Date: 12/02/2025
Good Morning BBB,
We have sent an itemized statement of the charges to the customer on 11/15/2025 (please see attached), but we are working on getting a more detailed description of the charges for the customer.
I will follow up with the new detailed statement once completed. We also have a concierge representative who is working directly with the customer and will provide updates as well.
We appreciate your patience.
Thank you,
Shannon B.
Senior Regulatory Specialist
Business Response
Date: 12/05/2025
Good Afternoon BBB,
I wanted to provide update. Due to the multiple cancel rebills on account, we have processed a credit for -$1,395.37 as a courtesy.
We have credited the bills from 7/4/25 to 8/5/25: $548.82, 8/6/25 to 9/4/25: $439.82, 9/5/25 to 10/2/25 $348.63, and final bill 10/3/25 to 10/9/25 $58.10.
We have a represenative who is working directly with the customer, and they reached out to the customer today to explain the resolution. We were unable to make contact and left a voicemail. The account is closed, and has a remaining credit of -$286.56. As the account is closed, customer can request refund or we can transfer to another account. The representative left their direct contact number for customer to call back with any questions.
Thank you,
Shannon B.
Senior Regulatory SpecialistInitial Complaint
Date:11/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My acct#REMOVED; I reached out to Eversource numerous times due my bill being high when i don't even use my heater. I reached out to a company, and they came out and mentioned that my meter is broken. I spoke to Eversource and they stated that is fine and how they copy the meter reading from the prior year and they do not need to come out to get a reading. However, how long the meter have been broken. For my bill to be 500 is not fair and knowing they are guessing my meter reading to bill me. They enrolled me in a payment plan and then send me a 3,000 bill. I called and then that rep stated they never seen that total. It's so unethical and unfair. I am on social security and make a set amount per month. I asked Eversource to come out and fic my meter, I asked them to help with the bill, they don't. For years I been dealing with this and no resolution. I found out this year its broken. How are you charging us without a reading. I will lose my home because I cannot afford a 1,000 heat bill with no usage of heat and rent. this issue needs to be reviewed by leadership because the regular staff no not help!Business Response
Date: 11/20/2025
A review of the account doesn't show that the company has estimated any bills for this customer in the last few years. The customer was on a payment arrangement to catch up on her bills.Initial Complaint
Date:11/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recently I have been dealing with a health issue that has taken me away from some of my everyday routine. In October 2025 I made double payments on my gas and electric billsI paid $211 twice annd I paid $157 twice.
Upon discovering my error I reached out to Eversource to inform them. I spoke to a service rep named Joy. She first asked if I wanted to apply the pmts to future bills, my response was no because I am on a fixed income. She sent me links for forms to fill out to start a return process via checks. She also suggested I might want reach out to my bank. I did reach out to my bank, they i investigated the matter and credit my account for the extra payments. I also completed the Eversource forms. I recd reimbursements checks from Eversource late October. I did not cash the checks because my bank had already credited my account. I recd letters for my gas and electric account dated November 14, 2025 informing me that each account was being charged a $20 return payment fee since the bank didn’t honor the payment. That is not accurate. The bank only credited me once.Business Response
Date: 11/19/2025
A review of the accounts show that we received the double payments and issued a refund for the 2nd payment. The payment that was returned was from the November 3rd payment that was made. There will be no adjustments to the account.Customer Answer
Date: 11/19/2025
The specialist states a credit was issued for the second payment? Was it for my gas or electric account? and as I indicated in my original stmt, REMOVEDcredited the $ back to my account and the two checks from REMOVEDwere never cashed.Business Response
Date: 11/19/2025
A review of the accounts show that we received the double payments and issued a refund for the 2nd payment. The payment that was returned was from the November 3rd payment that was made. There will be no adjustments to the account.Customer Answer
Date: 11/19/2025
addl documentsInitial Complaint
Date:11/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
EVERSOURCE is pushing back on the size of my solar project claiming it it’s too large. But they failed to realize is they’re using historic information prior to this house being built and occupied by my family.
The solar company I’m working with on my project is essentially at a standoff with ever source. I do not believe I’m being treated fairly hence my reason for issuing this complaint. Below is the communication I just sent ever source and I will attach a copy of my latest electric bill, clearly showing my usage much higher thanthey are projecting.
The project is time sensitive due to incentives going away in 2026 and the project will cost me much more. I believe this is a misunderstanding or a lack of common sense.
The project size of an estimated 19,000 kWh is appropriate for my family and this particular location.
Below is a communication sent directly to EVERSOURCE.
Solar project number IREMOVED
My understanding is that you’re using historic information at this new residence and a manual to configure the size of my project however, I just moved into the home September of this year. Please see the attached EVERSOURCE bill that shows the last three months of usage. This three months does not include a hot tub that was just installed this week and a second electrical vehicle that I’ll be purchasing this week.
That said, can someone please contact me as soon as possible so I can get my project underway.
It is the last quarter of electrical usage on this property located at REMOVED., REMOVED. That is an accurate proxy of the six individuals and the appliances that were installed at this residence.
If you also need to see historic information, my prior residence was REMOVED. At this residence, I averaged 15,000 kWh per year and also had a solar project. My new residence is a larger home and did not include the heat pump, two electric vehicles, and a hot tub.
ThanksBusiness Response
Date: 11/26/2025
A representative for our program has been in contact with the customer and the installer. The application has been approved.Customer Answer
Date: 11/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
Sincerely,
REMOVEDInitial Complaint
Date:11/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is an harassment complaint against EverSource, we set up a payment plan 9/25 until 6/26 100.00$ then 205.00$ the next 9 months. This is our account number 73002627450 at 77 Morton Avenue , New Bedford Ma 02745-3508 Paul A Cote my husband. This past month of October /25 they wanted more money on top of our payment plan or our service is scheduled for shut off!!! This is harassment we are home owners and pay all our bills in a timely manner and we’re not bums when it comes to this and now the utilities are threathing to shut off your service!! How is this except-able??Customer Answer
Date: 12/11/2025
I recently sent an email concerning a file sent to me from eversource and I was unable to open it. For what ever reason.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.