We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Wash

Mr. Sparkle Car Washes, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Mr. Sparkle Car Washes, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mr. Sparkle Car Washes, Inc. has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Basically I was washing my truck and I was going to ask the employee what is a matter with this it's not taking any of the dirt off of it. He said that there was a hose problem well they should of put a sign up that said out of order before this happened

    • Initial Complaint

      Date:10/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried contacting Mr sparkle car wash over the last several weeks over phone and email, they refuse to email me back. I cancelled my membership and I was still charged. After I tried to explain my situation with one of the employees they said a manager would give me a call and they never did. I understand they don’t give refunds that’s okay, but if I explained my situation about being in an accident and my car being in the shop why are you as a company not at least trying to help out in another way. I asked several times if I could pause my membership so that I could use it when my car is finished at the car shop. I paid over $30 for this monthly membership and I’d hate for it to be for nothing. When I asked if I could pause my membership more than once, no one has bothered replying to me. So I figured let’s try it this way.

    • Initial Complaint

      Date:03/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought two $56 (4+1 wash) dollars car wash coupon on 10/2023. Till today these coupons are not showing up in their app. I called and emailed multiple times with Mr.S***** manager, Melissa C*******. She told me she would help me setting up the app but till today I am leaving a message and she is not picking up my call or returning my phone call.

      2/7/24: Melissa wrote "Which phone number did you use to purchase. The one listed below is not in our system."
      2/7/24: Swami wrote " same phone number I will send email that I communicated with you in october 2023. "
      2/7/24: Melissa wrote "Ok, I did find it. Did you download the app? Down load the app and your washes should show up. Here are the links."
      2/8/24: Swami wrote "When I login to the app I don’t see any available washes. Can you help?"
      2/8/24: Melissa wrote "You can give me a call and I can help you through it."
      sent her emails and left her voice mail but till today no help or refund of my money. Please help.

    • Initial Complaint

      Date:11/22/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I are members of their monthly unlimited car wash program. We are both trying to now cancel that service. They say cancel any time. I have filled out their form online 3 times where it says you will be contacted within 5 days to confirm cancelation. Neither my wife or I have heard back. My wife tried emailing the email provided to cancel also to no avail. She has now also tried calling twice and the phone just rings. No one picks up and there is no voicemail either. So in total we have tried 9 times to cancel to no avail.

      Business Response

      Date: 11/25/2022

      I have spoken to the customer and have resolved this issue.

      Melissa

      Customer Answer

      Date: 11/28/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ********

    Mr. Sparkle Car Washes, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.