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Business Profile

Car Wash

Mr. Sparkle Car Washes, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Mr. Sparkle Car Washes, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mr. Sparkle Car Washes, Inc. has 12 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Basically I was washing my truck and I was going to ask the employee what is a matter with this it's not taking any of the dirt off of it. He said that there was a hose problem well they should of put a sign up that said out of order before this happened

    • Initial Complaint

      Date:10/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried contacting Mr sparkle car wash over the last several weeks over phone and email, they refuse to email me back. I cancelled my membership and I was still charged. After I tried to explain my situation with one of the employees they said a manager would give me a call and they never did. I understand they don’t give refunds that’s okay, but if I explained my situation about being in an accident and my car being in the shop why are you as a company not at least trying to help out in another way. I asked several times if I could pause my membership so that I could use it when my car is finished at the car shop. I paid over $30 for this monthly membership and I’d hate for it to be for nothing. When I asked if I could pause my membership more than once, no one has bothered replying to me. So I figured let’s try it this way.

    • Initial Complaint

      Date:03/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought two $56 (4+1 wash) dollars car wash coupon on 10/2023. Till today these coupons are not showing up in their app. I called and emailed multiple times with Mr.S***** manager, Melissa C*******. She told me she would help me setting up the app but till today I am leaving a message and she is not picking up my call or returning my phone call.

      2/7/24: Melissa wrote "Which phone number did you use to purchase. The one listed below is not in our system."
      2/7/24: Swami wrote " same phone number I will send email that I communicated with you in october 2023. "
      2/7/24: Melissa wrote "Ok, I did find it. Did you download the app? Down load the app and your washes should show up. Here are the links."
      2/8/24: Swami wrote "When I login to the app I don’t see any available washes. Can you help?"
      2/8/24: Melissa wrote "You can give me a call and I can help you through it."
      sent her emails and left her voice mail but till today no help or refund of my money. Please help.

    • Initial Complaint

      Date:11/22/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ********

      Business Response

      Date: 11/25/2022

      I have spoken to the customer and have resolved this issue.

      Melissa

    Mr. Sparkle Car Washes, Inc. is NOT a BBB Accredited Business.

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