We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Body Repair and Painting

Reno's Auto Body and Repair, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My recent experience with this company has been nothing short of appalling, and I feel compelled to share my ordeal to warn other consumers.

    On 2/13/2024, I found myself in need of towing services and unfortunately engaged Reno's Auto Body for assistance. From the outset, the experience was marred by dishonesty and intimidation tactics. Upon arrival, I was shocked to learn that the quoted fee for towing was significantly higher than industry standards. Despite raising concerns about the inflated charges, the representatives from Reno's Auto Body were uncooperative and dismissive.

    To my dismay, the situation escalated when they resorted to threats of extortion by refusing to release my vehicle until the exorbitant fees were paid in full. This blatant attempt to exploit my predicament was not only morally reprehensible but also crossed legal boundaries.

    The lack of transparency, professionalism, and integrity displayed by Reno's Auto Body is utterly unacceptable. As a consumer, I expect to be treated with fairness and respect, especially in times of distress. However, the callous disregard for customer satisfaction exhibited by this company has left me deeply disillusioned.

    I urge the Better Business Bureau to investigate the conduct of Reno's Auto Body Towing Services and take appropriate action to address these egregious violations. Consumers deserve to be protected from unscrupulous businesses that engage in deceptive practices and exploitation.

    In conclusion, I caution fellow consumers to exercise caution when considering Reno's Auto Body Towing Services for their automotive needs. The company's blatant disregard for ethical standards and blatant overcharging is a cause for concern and warrants immediate attention.

  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 8/8/22 I had to get my car towed becuase it completely died in the middle of a busy intersection in ********* *** I had contacted the ******** Police department to and informed them I will need assistance with a tow to a local auto body shop. They then contacted Reno's Auto Body to come pick my car up and tow it to their impound lot. After about 3 days I was able to make it back to ********* ** and pay the impound fee and set up *** to tow the car to my house. I gave the receptionist at Reno's Auto Body my whole set of keys, incluing my car key, so they would be able to make the towing process happen. From the time I left my keys with the receptionist at Reno's Auto Body to the time my car was dropped off , 4 hours later, the only thing that was missing was my actual car key. The tow truck driver informed me that was the way they were given to him. I don't understand why someone would take my car key off of my key chain. No one is taking responsibility for losing my car key and I had to pay $300.00 for a replacement key. I would like my money back. I even filed a claim with *** with "Event ID ****". I am unable to get anyone to respond to me regarding what to do about someone loosing my car key.

Reno's Auto Body and Repair, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.