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Business Profile

Optician

Pearle Vision

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/21/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My flex spending card was used for this purchase. They have requested further documentation on multiple occasions. I have provided the detailed invoice from Pearle as well as my explanation of benefits from my vision carrier, ***. When I review both the Pearle invoice and the *** explanation of benefits charged amounts and descriptors are not the same.

    My flex spending has "frozen" my card and is requesting the $71.00 be paid back to them. I was verbally advised (by Pearle) the "misc item for $280.00 was digital lenses HD and that it is a medical device. As per that invoice that line item generatd the $71.00 patient balance.

    Again, with the different charged/submitted expenses on the 2 different documents makes it nearly impossible to reconcile and provide the documentation that ******* Financial is demanding. I have made several phone calls to Pearle Vision, ******* and *** to attempt to satisfy their documentation requirement and find myself out of answers.

    Any assistance that can be provided, would be greatly appreciated. If further doocumentation is required I would be happy to provide it....

    Business Response

    Date: 09/02/2025

    Secondly, in response to complaint number ********, I have been unable to reach the customer to resolve the issue.  Several attempts were made on the dates and times listed below to no avail.

     

    8/25/2025    2:55PM

    08/26/2025    3:00PM

    Text message  8/26/2025    4:05PM

    Text message  8/27/2025    7:07PM

     

    Once I am in contact with the customer, I am more than willing to resolve the problem to the customer's satisfaction. 

    Customer Answer

    Date: 09/04/2025

    I was out of state when Pearle reached out to myself on those occasions.   I left a message with Eddie on 9/2/25 at 5:40pm.   Was advised that he was with a customer but would return my call within 24 to 48 hours.  As of this update (9/4/25 @ 9:15am) I haven’t heard back from him.

Pearle Vision is NOT a BBB Accredited Business.

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