ComplaintsforJeep Chrysler Dodge Ram City
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Complaint Details
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Initial Complaint
04/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Before dropping car I explained to phone rep and service department the issue my car was having. I dropped car off and was told it was $199 for diagnostics and if repairs there the fee would go towards repairs . I received a phone call next day stating timing was off in engine and once that was addressed car would not have engine light and the issues I was complaining about would resolve. They said it would be $1400 to fix. I said go ahead if that’s gonna fix my problem . I went to pick car up today and they’re telling me that after doing the timing they now realize the problem is bigger than they thought and I’m still responsible for the repairs they did which they initially thought would fix car. They dropped it to $1063 and I had to pay cash to get my car back. My car is still doing everything it did when I dropped it to get diagnosed and I find that to be a rip off to have paid over $1063 and it still have every single problem it had when I dropped it . I am not working at the moment and literally just had a baby via csection. I am asking that they please atleast refund my money minus the diagnosis fee. I don’t mind paying $200 for the diagnosis but the additional $800 and change for my car to be in the same condition is unfair,Initial Complaint
04/18/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On March 6 2024, I left a deposit of $1000.00 dollars (I used my debit card -*****), for a car. They never found the model I asked for. So I decide to go to another dealer in ******** **. They promised me to return my deposit. Is over a month, I keep calling, email, go in person and I have always the same answer, that they will do it and its not happening. I believed they are trying to keep my deposit and never had any intention to return it.Initial Complaint
04/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I dropped my car off to the dealer on 1/22/24 for regular maintenance and sound on front-end of Jeep ********. Didn't hear from dealer until 2wks after drop-off, 1st the car needed a battery alternator, then it needed a starter, a wiring harness, then we got another call it's the computer (this is all within 2mths). After 2mths of the car being in the shop, we finally get a call to pick the car up on 3/27 the total cost was $3,902.74. So, on 3/28 I go and get the car, I pay out of pocket $2,402.70 as my vehicle warranty covered the rest. As I pull out the parking lot, I notice the battery light is on, the service park assistant light is on, and the backup camera light is on and the front-end noise that the car originally went in for was still there (I recorded everything for my records). So, I turned back around to the dealer. Neither the maintenance nor the manager could explain why the car was not fixed and all those lights were on especially after the car has been there for 2mths, they say the car is ready and I just finished paying for it. (So, the car is back at the shop) 3/28 -The manager states that I can get a loaner and they will work on the car (please note that we have been without a loaner since we dropped the car off the 1st time and have been *******). I return the next day 3/29 and was told that they did not have any loaners after I was promised one and till this day I have not heard from the dealer regarding my car. I have emailed the manufacture 2 times prior to me picking the car up and once after I paid and have not heard anything from them, we know they received the complaint, but they have not resolved anything. I find it to be very unacceptable and disappointing for a large dealership to treat their customers this way. we have been going to this dealer for 6 or so years and management has changed for the worse. the way they treat their customers is unacceptable.Initial Complaint
01/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a head gasket replacement at the dealer last October, now the motor is blown and needs to be replaced. $9000.00 They refuse to take ownership or their faulty work. Oil in the coolant and want $1500 just to inspect the block. The service manager refused to call me back or provide any details in writing. Since buying this car I have had nothing but problems with the Jeep. I am and have been trying to be civil but with lack of Customer service and proper management, I have no car and no solution to my growing Problem. I cant not get to work for no rental or loaner was provided. Please help me get a resolve of this big problem. I am prepared to go to court and call channel **
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.