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Find a Location

Jeep Chrysler Dodge Ram City has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.

    Business ProfileforJeep Chrysler Dodge Ram City

    Auto Repair
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Our repair shop is proud to serve our home community of Fairfield County CT and drivers from the Westchester County NY area. We perform services ranging from routine auto maintenance such as oil changes, tire rotations and wheel alignments to major car repairs on parts like the brakes, engine and transmission. You can schedule an appointment with us to guarantee that you get the service you need at the day & time you desire or come right in for express service.

    Business Details

    This is a multi-location business.

    Find a Location

    Jeep Chrysler Dodge Ram City has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      631 W Putnam Ave, Greenwich, CT 06830-6006
      BBB File Opened:
      5/11/2001
      Years in Business:
      37
      Business Started:
      10/2/1986
      Business Incorporated:
      4/18/1986
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • Greenwich Automotive Enterprises, LTD.
      Business Management
      • Mr. Anthony Pompilio, Service Director
      Contact Information

      Principal

      • Mr. Anthony Pompilio, Service Director

      Customer Contact

      • Mr. Anthony Pompilio, Service Director

      Industry Tip

      BBB Tip: How to prepare your car for winter

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/09/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I dropped my car off to the dealer on 1/22/24 for regular maintenance and sound on front-end of Jeep ********. Didn't hear from dealer until 2wks after drop-off, 1st the car needed a battery alternator, then it needed a starter, a wiring harness, then we got another call it's the computer (this is all within 2mths). After 2mths of the car being in the shop, we finally get a call to pick the car up on 3/27 the total cost was $3,902.74. So, on 3/28 I go and get the car, I pay out of pocket $2,402.70 as my vehicle warranty covered the rest. As I pull out the parking lot, I notice the battery light is on, the service park assistant light is on, and the backup camera light is on and the front-end noise that the car originally went in for was still there (I recorded everything for my records). So, I turned back around to the dealer. Neither the maintenance nor the manager could explain why the car was not fixed and all those lights were on especially after the car has been there for 2mths, they say the car is ready and I just finished paying for it. (So, the car is back at the shop) 3/28 -The manager states that I can get a loaner and they will work on the car (please note that we have been without a loaner since we dropped the car off the 1st time and have been *******). I return the next day 3/29 and was told that they did not have any loaners after I was promised one and till this day I have not heard from the dealer regarding my car. I have emailed the manufacture 2 times prior to me picking the car up and once after I paid and have not heard anything from them, we know they received the complaint, but they have not resolved anything. I find it to be very unacceptable and disappointing for a large dealership to treat their customers this way. we have been going to this dealer for 6 or so years and management has changed for the worse. the way they treat their customers is unacceptable.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Antonio L

      1 star

      03/15/2023

      If I could give ZERO stars I would. The worst service of my life!! My RAM truck had a recall and then after “they fixed it” it broke down and they refused to take it in because I didn’t purchase it there. Never in my life have I had such terrible service. They are the most unprofessional dealership I’ve ever dealt with. I have a case open with corporate and I hope someone’s head spins. Sad to say in this terrible economy, but what’s fair is fair. They are the ABSOLUTE WORST.

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