Business ProfileforNorscore Inc.

2/7/24 I signed up for a 7 day trial of their services for $1 If you don't cancel it will be billed monthly at $39.99. 2/08/24 I contacted them through their online CHAT to cancel on day One 2/8/24 of trial period. The message confirmed cancellation request. 2/16/24 Charge for $39.99 from my bank account. It should NOT have been charged 2/16/24 I used CHAT with ELIZA, their AI? and then a person, to complain and told them I cancelled this on day 1, why was I charged $39.99 on the 16th? and where is my refund? After arguing with them that I should get a refund, they would always say, "it still needs to be approved before we can actually process the refund" I told her to cancel my account and later found out it STILL wasn't cancelled. 2/21/24 I CHAT with MARIEVI, with same refund request and confirmed again, that I cancelled on 1st. day of trial period. 2/21/24 Called and spoke with a male representative that day, I didn't write the name down. He confirmed that I cancelled through CHAT on the 1st day of trial period. 2/21/24 AT THIS TIME, they STILL HAVEN'T CANCELLED MY ACCOUNT! After I had told them multiple times. 3/05/24 Called and spoke to JESSIE who said refund is still not approved. It's been submitted but never approved. He will put it in an escalation status. 3/13/24 STILL NO REFUND, I am very angry. I want my money back. I feel like they are scamming people. They have stolen my money, and I want it BACK! I followed their rules of "If you cancel in the first 7 days, you will not be charged" I did that! ACCOUNT # ********