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Business Profile

Computer Software Developers

Finalsite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a three-year contract with blackboard for services. The agreement with the representative at the time was that if we did not wish to continue after the first year, we did not need to do so. We found that the communication services provided did not fulfill our needs, therefore we called and told them we would not continue the services. At the same time, blackboard was being purchased by Finalsite. Final site saw that we had a three-year contract. The invoice for the first year hadn't been paid due to an oversight by a new bookkeeper we had. We paid the invoice, but also indicated that we were not going to continue services. Finalsite continues to contact us about the remainder of the contract. I have already explained to them multiple times that we had a verbal agreement with a representative and that we do not wish to fulfill the remaining two years on the contract. Additionally, they understand as well that the contract was not executed at the school district level, but at the school building level. Legally, they do not have a binding contract. They know this as well. They work with schools and they know that without a contract signed by The superintendent or their design, they do not have a binding contract. That is the only reason why I signed it in the first place, knowing that if we want it out after the first year, we could not be held to a three-year contract. We have made this abundantly clear, so I don't want any more invoices sent or any more phone calls. At this point, we consider it harassment.

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