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Business Profile

New Books

Edward R. Hamilton, Bookseller

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a book for someone online and the person has still not received it. I have tried contacting them through their website email and have not received a response. All I want is either the book to be shipped to the person I purchased it for, or a return of the money I have spent.

  • Initial Complaint

    Date:08/29/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a book from them. I waited 2 weeks and they never messaged me. Just gave me a partial refund with no explanation. I had to email them and was told that the post office had returned my book marked "undeliverable ". They said it was not their fault and were keeping my $4.00 shipping charge.
    Next, I went to the Post office and asked why they returned my package marking it"undeliverable ". I was told only packages with the wrong address are returned that way. So it was there mistake. I asked them to check the package and see if the address on it was correct. I'm sure they did not. They showed my correct address that was on their computer and blamed it on me for giving them the wrong address, which I didn't.
    I can't believe they just treat customers as liars and try and put the blame on me. They have my correct address. I've lived here 20 years a have a brand new mailbox. House number on it. They couldn't have addressed it properly. I could try and reorder the book, but then how do I know they won't do it again? Like I said, they have my correct address.

    Customer Answer

    Date: 08/29/2024

    Please withdraw my complaint against Edward R Hamilton booksellers. Complaint number ********. The matter has been resolved to my satisfaction. Thank you. 

  • Initial Complaint

    Date:06/24/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 books for $83.91 to ******* *** ******, ***** ************ ******* **** ** ******* ***** ****** **. ***** ************* and they never came but I want to change the address to ******* **** **** ******** ******* ******** *** ***** ###-###-#### and have erhbc complete the service with the understanding that the legal references purchased are correct by title 28 copyright & antitrust laws to the best of the knowledge of the purchaser by penalty of perjury by this declaration ** ****** *****

    Business Response

    Date: 07/30/2024

    The address for the customer has been updated as per his request

    One refund check has been cashed, #******* in the amount of $60.20.  The other is pending and will be reissued to the new address.

Edward R. Hamilton, Bookseller is NOT a BBB Accredited Business.

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