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Find a Location

Sand Road Animal Hospital has 1 locations, listed below.

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    Business ProfileforSand Road Animal Hospital

    Animal Hospital

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    136 Sand Rd, Falls Village, CT 06031-1116
    BBB File Opened:
    8/8/2005
    Years in Business:
    36
    Business Started:
    6/1/1987
    Business Incorporated:
    9/28/1998
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Cindy Sandefer, owner
    • Mr. Jeanno Day, Practice Manager
    • Miss Melissa Hajek, HR Director
    Contact Information

    Principal

    • Miss Melissa Hajek, HR Director

    Customer Contact

    • Miss Melissa Hajek, HR Director

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/26/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Sand Road WHY IS MY POST NOT PUBLIC…you don’t want people to know the truth? Please, please check BBB site for this vet so you don’t take your pet here. Horrible!!! Has been our vet for 6 years. 6/7/23 My dog is having pain in his back leg. Paid $190 for 1st visit. Did nothing for my dog that day. They scheduled appointment for me 6/9/23 to come back in two days to take X-rays. Brought my dog in at 8:00am, was told they would call me around noon to pick him up. 5:00pm and still no call. I drive they’re only to sit in their waiting room for another half hour listening to my poor dog crying from a cage in a back room. When I dropped him off I could hear him barking like crazy. He doesn’t like being left locked in a cage. 6:00pm my poor boy has been locked in a cage for 9 plus hours. The bill for the day $823.50. Facility care fee “**”charged me $218 for meds I can purchase on my own for $59.15. My poor boy is laying here next to me still in pain $1,013.50 in three days. I tried my best to get help. They do not truly care for our pets, they only care about the $.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Arleny C

    1 star

    01/02/2023

    Sand Road Animal Hospital I though was a kind, helpful place. we had troubles with bringing our animal to other places. due to him being fearful and aggressive if he felt threatened. they took him on anyway. we felt relief after this until we had him returned to us. he could not walk, we were told it was because of a pulled muscle or a reaction to the sedatives. after he did not get better, we were told a multiple of reasons in which this animal could not walk. we were outpatient with them for more then a month. which they continued to bill us for all the medical care the animal needed. however we speculated it was caused by them which they denied. they denied any seeable damage and that this had to be an act of god. fast forward to a month later when I brought him to a specialist. he was a mess. what had happened was he had a fracture in his pelvis in the effected area. he had a luxation in the other side of his hip. and neurological damage to what the specialist had described as "the impact area". to my surprise this animal had a lot of damage down in his hind area after a visit to Sand Road Animal Hospital. the worst part was the denial on their end of this traumatic event for the animal and the blatant Medical Malpractice they had been displayed in the end. they allowed an animal to suffer and be harmed by not coming clean that something did go wrong in their care. after thousands of dollars of medical bills the animal died due to the severity of his health and the lack of proper care from the beginning. to be clear, the animal went in for regular shots and a check up. he left with severe damage in his hind area, and a dead left leg that was described to me as: "we only see this after they have been hit by a car." how does a vet cause this damage to an animal. For BBB standard they are not for their customers. because when they make a mistake they will break the 4 elements of medical Malpractice. are vet was Dr. Dana the Medical Director

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