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Business Profile

New Car Dealers

Gale Toyota

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Heather G

    Date: 05/08/2025

    GALE TOYOTA OF ENFIELD CT
    IF YOU LIKE OVER PAYING FOR, UNDRIVABLE CAR and UNCARING THIS IS THE SPOT!!
    I trusted this dealership and ENDED UP WITH ONE OF THE WORST PURCHASES OF MY LIFE!!. I have called numerous times and emailed general manager HAVE NOT HEARD FROM THEM I even went there to try to get help and after sitting for quite sometime I was told they could not help me. Told by few mechanics I should bring it back to the dealership they car is not safe and many problems. And not to mention a recall few days after purchasing which I discovered ON MY OWN ABOUT THE RECALL was NEVER TOLD. I WOULD NEVER BUY OR RECCOMMEND ANYONE TO BUY FROM THEM! THIS SITUATION HAS PLACED AN UNDUE FINANCIAL BURDEN.THE VEHICLE WAS MISREPRESENTED AT TIME OF SALE THEY ALSO TOLD ME I COULD BRING IT BACK AFTER OWNING IT FOR A YEAR THAT THEY WOULD TAKE IT TOWARDS A TRADE IN ........ NOT TRUE!!!!! GALE TOYOTA IS UNCARING,UNPROFESSIONAL .

  • Rebecca M

    Date: 04/11/2025

    Our time at Gale Toyota was completely soured when we met with Ben D**** to sign the paperwork for a 2025 Rav 4 and hear about the different warranty plans. He belittled us and was extremely unprofessional. There has to be a better way to convince us to buy a warranty than being rude and disrespectful.
    He seemed to get rather upset when we said multiple times no thank you to the warranty upgrades, not once did we feel like he was on our side and rather he was actively against us. Comments like us having enough money to outright buy a new car but not buy an extra warranty, asking us why we care about the interior exterior but not the mechanicals (all with a rude tone and not actual curiosity). He didn't respect our budget or our time. Even commented about my "long name" and said he only knew of Spanish people having names that long.
    When Ben called to let us know we still owed money, we said we needed time to look over the paperwork. His comment was that we were really good at counting our nickels and dimes and would see why we still owed them money.
    We were also told we could pick up the car Monday, March 31st as we had filled out all the new registration paperwork the Thursday prior. We weren't told until Monday at 3 that somehow we still owed $500. Why did no one contact us Friday or Saturday? And in fact, Ben waited until the last possible minute on Monday at 3PM to tell us when clearly he had figured out on Friday , when our registration paperwork was supposed to be sent off to the DMV, that we still owed money. We should've been contacted Friday as soon as he realized we owed $500. That was totally unacceptable.
    Derrick told us he would show us the inside of the car and all of its "bells and whistles" but when we arrived on Thursday, he said customers showed up right before us for a test drive. No thank you for coming to Gale Toyota, no handshakes goodbye, absolutely nothing. Seems like once everyone received our money, no one cared about us anymore.

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