Business ProfileforHomestead Plumbing Heating Cooling Energy and Water

On Friday July 29th, 2022 had plumbing issue at *** *** *** Reached out to homestead which specialized in plumbing. Upon speaking to he the technician he had agreed to come out and fix it, and he also mentioned there would be emergency service charge since they are coming out after hours to which i said ok. In the mean time tech had requested for pic to show where the damage is which i provided to him via text message. Once the tech arrived he started to work on it first he went to basement to have a look at the pipe then went back to bathroom where the pipe had issue. He broke the wall around the pipe to have better look and then cut the pipe so he could get it fixed. AFTER BREAKING THE WALL AND CUTTING THE PIPE TECHNICIAN TELLS ME HE WONT BE ABLE TO GET THIS FIXED SINCE THEY DON’T WORK WITH THIS KIND OF PIPE AND SUGGESTED I NEED TO REACH OUT TO ANOTHER PLUMBING COMPANY TO GET THIS FIXED. I was frustrated with this response if he couldn’t get this fixed or according to him they don’t work this kind of pipe then he would have been able to tell me just by looking at the pipe without breaking the wall or cutting the pipe. So i paid him $265 just to tell me he can’t do it, and next morning had to have another plumbing company come and fix it whom I paid emergency service fee of $275 and labor and parts cost. So i paid extra $265 for no reason. If they couldn’t get this done they should have said tome when i had shared pictures with them. To me plumber is plumber one can fix it and another tells me they don’t work with this kind of pipe.