Business ProfileforRodeway Inn & Suites

I made a reservation on-line through *********** for September 2 through September 5, 2023. The hotel reservation #********** was for check in Sept 2, check out Sept 5. I was also charged for a pet fee and had intended to have my family and small dog join on Sept 3rd. I arrived to the property late on Sept 2, near midnight, due to being on call at the hospital. I felt the area was unsafe and poorly lit, there were people loitering outside the building, and there was no parking left. I checked in and went to my room. The halls of the hotel smelled strongly of marijuana, cigarettes and trash bags were piled outside room doors. The room I stayed in did not have windows that locked, and the air conditioner was loud. The room did not appear as it was advertised on *********** the photos appeared to be over 10 years old. There was no small kitchen and the furniture was mismatched. I was tired from working 14 hours so I went to sleep. The next morning, I decided to check out before my family or dog joined me. I checked out around 8:30am well before check out time. I have called the property repeatedly for a refund. The manager is Sudhir, he works 9am-4pm. I have contacted *********** for a refund repeatedly and was told to get the refund from the hotel directly. The hotel told me that they refunded *********** credit card (********** ****** ** ****) in the amount of $152.97 and $22.95 I contacted *********** and they said they were not refunded. *********** gave me a credit of $46.76 as they said, "for your troubles, but we will get you a full refund." I have waited the 5-15 business days twice, emailing, calling and have heard nothing. I chose this hotel because I was on call at the hospital, and would need to come and go all hours. I did not feel the area was safe for a woman to come and leave in the middle of the night. I would like a refund at least in the amount listed above that the hotel allegedly gave ***********, I expect it would be prorated. Thank you ******