Business ProfileforEast Killingly Autocare, LLC

I went to East Killingly on scheduled appointment(waited 2 weeks). Air conditioning on my Hyindai Elantra Gt 2013 failed to work. I requested for A/C system to be repaired. I left my car in the shop for diagnosis. The receptionist named ****** called me to tell me that a/c compressor must be replaced. She quoted $740+ for a new one and ****** for refurbished with 2 year part warranty. Since we waited in hot summer for over two weeks for this appointment already we were in stressful situation to look elsewhere for this part by ourselves and then to wait for another appointment to replace this part. We agreed to proceed with a replacement by selecting a refurbished part. There were claims by ****** that parts are hard to find and there "shortage" of them.However, since we agreed to replacement, East Killingly **** care managed to replace this compressor on the same day! Indeed, when I checked availability of these compressors online, there enormous stock of them available where one can buy anew OEM compressor for $213.43 and used/refurbished for as little as $75.( link available)But this is not a basis for this complain. Price gauging for parts is usual among auto repair shops and we are used to it. My complain that work was done incorrectly. A/C is performing poorly after repair. Comparing to time before failure or to other similar car I have: Kia **** 2014 from same Korean manufacturer(with a similar standards for a/c system) it is obviously not working right. We came over to express our concerns, but mechanic was unwilling to talk to us at all, but ******, who is receptionist started to make unprofessional comments and to make dismissal of our concerns. She went far to claim that their business do not provide any warranty on performed labor. Their hourly rate is $102! Is this a new standard of doing business in auto repair industry?While unwilling to address my concerns she started to call 911 on me telling operator that I refuse to leave their premises.Untrue